Project Management

  Management Courses

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Project & Business Management Courses

Description
 

As project management grows in scope, importance and recognition, so do the related career and credential options available to students. RIT K (A.U.K) Training and Development Institute has successfully rolled out the CAPM (Certified Associate in Project Management) and PMP (Project Management Professional) courses.

International Project Management Preparatory Training Program is based on the Project Management Body of Knowledge. The processes, tools, inputs and outputs of PMBOK will build the fundament of this training. Project Management Processes are grouped in five process groups and nine knowledge areas:

The Project Management Institute (PMI) stands as a global leader in the field of project management. It is well known that PMI certification involves a rigorous, examination-based process that represents the highest quality in professional standards. Therefore, PMI’s professional certification is universally accepted and recognized.


Objectives

During the 6 day intensive program, participants will learn and apply the practices of project management identified by PMI, in order to manage projects successfully.

  • Development of the general managerial skills;
  • Development of interpersonal skills;
  • Understanding and learning of PMI terms, acronyms and definitions;
  • Getting to know the main activities and their interconnections;
  • Getting to know the main PMI tools and their applications;
  • Getting to know the main PMI techniques and their applications;
  • Getting to know the most efficient methods of project management;
  • Getting to know the best practices of project management;
  • Development of fundamental skills for managing a project;
  • Practicing of developed skills;
  • Simulation for CAPM and PMP exams

Outline

The course contains these components:

  • Project Integration Management
  • Project Scope Management
  • Project Time Management
  • Project Cost Management
  • Project Quality Management
  • Project Human Resource Management
  • Project Communications Management
  • Project Risk Management
  • Project Procurement Management
  • Project Stakeholder Management
  • Learn the concepts and study materials – what you really need to know in order to pass CAPM & PMP Exam
  • Play games and exercises
  • Practice exams and questions
  • Tricks of the trade
  • Learn reasons why you might fall the exam

Audience

This professional training benefits many individuals who deal with project coordination, project managers and business analysts, and those who wish to enter into this field of study. The developed knowledge from this training will be beneficial to you throughout your whole life.


Schedule

Successful delivery of the training requires 40 training contact hours.

Since most of the candidates are working professionals, we usually deliver all lectures on Saturday’s. This training model has been proposed in order to allow enough time for participants to study, work in groups and read thoroughly official materials.

When in class lectures are held from 9:00AM to 4:00PM at the main building of RIT K (A.U.K) or online twice a week; one weekday from 17:30-20:30 and Saturday 10:00-13:00.


Associated Certifications

To be eligible for PMI certifications, participants must first meet specific education and experience requirements and agree to adhere to a code of professional conduct.

Certified Associate in Project Management – CAPM ® exam

If the participant a less experienced project manager looking to demonstrate their commitment to project management, improve their ability to manage larger projects and earn additional responsibility, and stand out to potential employers, the CAPM certification is right for them.

To apply for the CAPM ® exam, participant needs to have:

  • A secondary diploma (high school or the global equivalent), AND
  • At least 1,500 hours experience OR 23 hours of project management education.

Project Management Professional – PMP exam

The PMP recognizes demonstrated competence in leading and directing project teams. If the participant has some experience in project management and is looking to solidify their skills, wants stand out to employers and maximize their earning potential, the PMP credential is the right choice for them.

To apply for the PMP, you need to have either:

  • A four-year degree (bachelor’s or the global equivalent) and at least three years of project management experience, with 4,500 hours leading and directing projects and 35 hours of project management education, OR
  • A secondary diploma (high school or the global equivalent) with at least five years of project management experience, with 7,500 hours leading and directing projects and 35 hours of project management education.

For more information on the certifications, please visit www.pmi.org


Price: Option 1 (09:00 – 16:00) 650.00 € 
           

Description

The PMI Agile Certified Practitioner (PMI ACP) ® formally recognizes your knowledge of agile principles and your skill with agile techniques. Organizations that are highly agile and responsive to market dynamics complete more of their projects successfully than their slower-moving counterparts do.

The PMI ACP® spans many approaches to agile such as Scrum, Kanban, Lean, extreme programming (XP) and test driven development (TDD.) Therefore, it will increase your versatility, wherever your projects may take you.


Objective

The goal of the PMI ACP® prep course is to equip you with a good understanding of processes of agile project management. You will learn agile project phases, its life cycle and stakeholder engagement. By the end of the course, you will be able to use agile methodology in your workplace and attend the official certification on agile.


Outline

Certification preparatory course in PMI ACP® includes the seven domains such as Agile Principles and Mindset, Value driven Delivery, Stakeholder Engagement, Team Performance, Adaptive Planning, Problem Detection and Resolution and Continuous Improvement (Product, Process, and People).


Audience

This professional training benefits many individuals who deal with project coordination, project managers and business analysts, and those who wish to enter into this field of study. The developed knowledge from this training will be beneficial to you throughout your whole life.

If you work on agile teams or if your organization is adopting agile practices, the PMI ACP® is a good choice for you. Compared with other agile certifications based solely on training and exams, the PMI ACP® is evidence of your real world, hands-on experience and skill.


Associated Certification

To apply for the PMI ACP® certification, you shall have 2,000 hours of general project experience working on teams, 1,500 hours working on agile project teams or with agile methodologies, and 21 contact hours of training in agile practices.

To be eligible for PMI certifications, participants must first meet specific education and experience requirements and agree to adhere to a code of professional conduct. The final step in becoming a PMI Certified is passing a multiple-choice examination designed to objectively assess and measure project management knowledge.


Exam Information

The PMI ACP® exam is comprised of 120 multiple-choice questions. Of the 120 questions, 20 are pretest questions. Computer-based testing (CBT) and online-proctored test delivery are the standard methods of administration for PMI examinations. The allotted time to complete the computer-based examination is three hours. Allotted Examination Time 3 hours. For more information on exam, read the PMI ACP Handbook.


Price

The regular price of this training costs 575.00 € including 24 hours of training, literature and certificate of attendance issued by RIT K (A.U.K) TDI.

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Description

Effective managers realize that organizational success is based on more than just contribution of individuals. Success is based on the effective Management of “teams” working together to achieve common goals. Knowing how to build, influence and lead teams can increase business performance to exceed goals and objectives. Explore responsibilities, functions and skills required of managers today. Knowledge on hiring, train and lead teams effectively and efficiently. Boost teamwork and morale using proven communication, planning and goal setting strategies. Identify Leadership styles and learn to adjust yours to motivate employees and increase their productivity. Solve problems and analyze differences using practical management tools and techniques.


Objectives

Development of Management & Leadership skills, confidence and authority may make a real difference in an organization.
Every manager should adopt the Leadership role by demonstrating a behavior to inspire employees and co-workers. So, there may be managers that should take the step forward and go beyond being good or excellent managers, to become inspirational Leaders within the business.
Developing Leadership may be the core requirement to assist the whole company progress to the next level. During this course, you will work through study material that examines different ways of understanding leadership. This includes leadership traits, preferred leadership styles and matching leadership styles to circumstances. Analysis of the different skills and capabilities required of leaders follows, enabling you to identify those you may need to develop to maximize your own leadership potential.


Outline

The course contains the following components:

  • Acknowledging 4 Management functions
  • Difference between a Leader and a Manager: Can you act as a leader while thinking like a manager?
  • Difference between efficiency & effectiveness and their importance for organizational performance
  • Conceptual, Human & Technical skills
  • Management types and the horizontal and vertical difference between them
  • 10 roles that managers perform in organization
  • Leadership skills needed for effective crisis Management
  • Employees and empowering self-motivation
  • The external environment and internal environment
  • Corporate culture & some organizational examples
  • Strategic Management, its purpose and levels
  • Leadership in a changing process
  • From Management to Leadership
  • Transformational versus Transactional Leadership
  • Managing and balancing conflicts
     

Schedule

Successful delivery of the training requires 24 training contact hours.

Since most of the candidates are working professional, we usually deliver all lectures on Saturday’s. This training model has been proposed in order to allow enough time for participants to study, work in groups and read thoroughly official materials.

Lectures are held from 9:00AM to 5:00PM at the main building of RIT K (A.U.K.)


Price

The regular price of this training costs 355.00 € including 24 hours of training, literature and certificate issued by RIT K (A.U.K) TDI.

Instructor: Arjeta Spahiu

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Description

Human Resource Management (HRM) is a function within the organization that focuses on recruitment, management, giving guidelines for people working in the organization. Human Resource Management may also be performed by managers in the field. Human Resource Management is an organizational function that deals with issues of employees such as: compensation, employer, organizational development, performance management, security, welfare, benefits, employee motivation, communication, administration and training.
This training will be interactive. All exercises will be done in working groups. The instructors of this course have good professional experience in human resource management and their advice and question-answer sessions will be of a great value. We believe that the participant will learn applications by using this method. This means that the participant will be very active in class.


Objectives

Upon completion of this course, the learner will be able to meet the following objectives:

  • Explain the main functions of HR and their role;
  • Learn the basics of recruitment and selection functions and explain the key steps in attracting and hiring qualified candidates;
  • Learn cycle training and development function and R&D (Research and Development) works to identify training needs and training evaluation;
  • Learn the roles and responsibilities of a Human Resources specialist in the implementation of performance management system in the organization;
  • Understand the basics of compensation and benefits, and a list of the main components of a competitive system of compensation.
     

Outline

The training contains the following components:

  • Evaluation of labor law changes
  • Priority of learning numerous experiences from colleagues and instructor
  • Detection of decision making skills that will help you to overcome the problems
  • How can I identify HR issues using tools and implements?
  • Identify guidelines for interview, hiring, discipline and dismissal of employees
     

Audience

This professional training benefits many individuals who deal with human resources, namely: human resources assistants, recruiters, office managers in small companies and medium enterprises, managers will soon have supervision to employees and individuals who wish to pursue a career in human resources. The developed knowledge from this training will be beneficial to you throughout your whole life.


Schedule

Successful delivery of the training requires 40 contact hours of training.

Since most of the candidates are working professional, we usually deliver all lectures on Saturday’s. This training model has been proposed in order to allow enough time for participants to study, work in groups and read thoroughly official materials.

Lectures are held from 09:00 to 16:00 at the main building of A.U.K.


Price:

The regular price of this training costs 355.00 € including 40 hours of training, literature and certificate of attendance issued by RIT K (A.U.K) TDI.


Instructor: Arta Celina

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Description

In this training course we have grouped two courses that we believe tackle the essential need which is the improvement of sales and customer care skills.

Distributors are often judged by the quality of the sales they make. High quality sales are essential for success. This training is designed for people who sell to existing and new clients. Covering every stage of the process, this training will build the skills and confidence necessary to deliver a message of professional sales.

Managing relationships with customers includes customer care and customer experiences. Customer satisfaction and loyalty are directly related to the quality of products, services or sales system that your company builds. In the XXI century to succeed companies are investing in in their most valuable assets employees through training programs for customer service, customer relationship management.


Objectives

Training is for 16 contact hours (2 full days) which involves techniques that can help you with the sales process, learn your weaknesses, skills, and sales methodology.

Training in sales and customer care helps you become more efficient in offering your services to your customers and offers many opportunities to succeed. After all, a happy customer is a returning customer.

Customer Care in the strategic context includes all activities directed towards the customer and sales services. The objective is to manage the interaction with the customer in a professional manner and is oriented toward the consumer so that long-term relationship is build and maintained.

In the following offer, you can see the topics that will be lectured in practical terms about sales and customer care. Training is offered as a package or separately. For the prospects who are interested to enroll on both trainings can benefit from package discount.

If you are looking for a partner that will help you improve your sales force, we assure you that RIT K (A.U.K) Training and Development Institute will meet all your expectations.


Outline

The training contains the following components:

Training topics for an efficient sales system:

  • Customer sales system steps
  • Your sales system steps
  • Other sales methods
  • Sale Communication Channels 
  • Client Identification Methods
  • Sales failures
  • Telesales
  • Target setting
  • Service marketing triangle
  • Elements of success

Training topics for an efficient costumer care system:

  • A little Marketing aroma
  • Customer Care Definition
  •  Different client approach
  • Clientele – 7 thesis
  •  What happens in reality | Why? Our era | What to do
  •  Service Triangle
  • Customer relations with your company
  •  Bonus – customer understanding
  • Information Management
  • Summary - Differences between classic marketing and clientele concept 

Training is for 16 contact hours (2 full days) which involves techniques that can help you with the sales process, learn your weaknesses, skills, and sales methodology.


Audience

Anyone who works as sales agent in the private or public organizations and anyone who wishes to build a career in sales and/or customer care.


Price

The regular price of this training costs 147.00 € including 16 hours of training, literature and certificate of attendance issued by RIT K (A.U.K) TDI.

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Description

In Fundamentals of Project Management training, one will learn the definition of the problem, schedule, and how to avoid the obstacles that remove the project from its rails. You will also find the critical success factors and hidden risks within projects – as well as to be provided with an understanding of the strategies and techniques necessary for successful management of small or medium projects.


Objectives

Fundamentals of project management are related to their area of responsibility within the organization. In this training one will learn problem definition techniques, mission, vision, goals and objectives of the project, identify goals directly related to the needs of stakeholders, as to reveal as much as possible by their team project management, and how to use project management tools to complete the job on time.

Training will focus on key elements of management workload, time, cost and quality in a small to medium projects.


Outline

The training contains the following components:

  • Assist project managers increase the value of organizations achieving business objectives and strategic goals
  • Networking with other professionals of this industry
  • Ability to use project management methodology
  • Identify key stakeholders
  • Identify and articulate the requirements of customers
  • Control and monitoring of the project
  • Project Team Leading
  • Effective communication, holding effective meetings and team development and project management
  • Preparation of the Mission, Vision, Goals and Objectives of the project
  • Defining the problem
  • Description of the “Statement of Work”
  • Definition of project goals
  • Distinguish between the project life cycle and product life cycle
  • Establishing’s WBS structure which represents all components work
  • Creation of project schedule, calculating the duration, resources and cost
     

Audience

This training is intended for managers of different levels as well as staff members who wish to acquire the necessary knowledge to successfully manage small or medium projects.


Schedule

Successful delivery of the training requires 24 training contact hours. Training duration will be 3 days and will take place on Saturdays.

Since most of the candidates are working professional, we usually deliver all lectures on Saturday’s. This training model has been proposed in order to allow enough time for participants to study, work in groups and read thoroughly official materials. Lectures are held from 9:00AM to 4:00PM at the main building of A.U.K.


Price

The regular price of this training costs 198.00 € including 24 hours of training, literature and certificate of attendance issued by RIT K (A.U.K) TDI.

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Description

In the course “IT Project Management” you will be able to equip yourself with the necessary skills for successful project management in the IT sector. The training addresses all areas of management of information technology projects ranging from hardware, software, networks and telecommunications, systems integration, and human resources.

Moreover, this training guides the project manager and project team’s role during each stage of the project life cycle which helps in gaining basic knowledge and experience about techniques and tools for managing all phases of the project.

Also, you will learn techniques for defining and meeting customer needs, setting goals related to the needs of all stakeholders, the management of the project team, and the proper use of tools to manage the project and completion of the project successfully on time and within the budget.

This training will help you get the knowledge necessary to manage information technology projects of all sizes.


Objectives

Upon completion of the course, you will learn the following:

  • Identification of the need for initiating the project
  • Project Initiation
  • Maintenance and control of information technology projects through techniques applied globally
  • Quality systems on time and budget offers
  • Planning and taking measures to sudden changes and potential risks
  • Effective project budgeting
  • Management of team and client conflicts
  • Use of technological tools to manage projects professionally
  • Maintenance and management of client relations
     

Outline

  • Tools and techniques needed to manage projects
  • Project team essential management guidelines
  • Project Initiation
  • Defining Project Activity
  • Dynamic Project Time Development
  • Project Progress Measuring Techniques
  • Project Planning Components
  • IT Project planning methodologies
  • Project Monitoring and Control
  • Project Closure
  • Technological methods and systems for managing IT projects
  • Tools and techniques needed to manage projects
  • Project team essential management guidelines
  • Project Initiation
  • Defining Project Activity
  • Dynamic Project Time Development
  • Project Progress Measuring Techniques
  • Project Planning Components
  • IT Project planning methodologies
  • Project Monitoring and Control
  • Project Closure
  • Technological methods and systems for managing IT projects
     

Audience

This training is intended for individuals, employees, managers and leaders in the information technology sector. The training is also designed for project team members, developers, systems analysts and project official.


Schedule

Successful delivery of the training requires 16 training contact hours.

Since most of the candidates are working professional, we usually deliver all lectures on Saturday’s. This training model has been proposed in order to allow enough time for participants to study, work in groups and read thoroughly official materials.

Lectures are held from 9:00AM to 5:00PM at the main building of A.U.K.


Price

The regular price of this training costs 198.00 € including 16 hours of training, literature and certificate of attendance issued by RIT K (A.U.K) TDI.

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Description

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.


Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

Outline

  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Processes
  • Functions
  • Roles
  • Technology and architecture
  • Competence and training
  • Mock exam

Audience

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement.

This may include but is not limited to, IT professionals, business managers and business process owners.


Schedule

Successful delivery of the training requires 24 training contact hours. Since most of the candidates are working professional, we usually deliver all lectures on Saturday’s. This training model has been proposed in order to allow enough time for participants to study, work in groups and read thoroughly official materials.

Lectures are held from 9:00AM to 4:00PM at the main building of RIT Kosovo (A.U.K).


Price

The regular price of this training costs 295.00 € including 24 hours of training, literature and certificate of attendance issued by RIT K (A.U.K) TDI.

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