This course is for students with little or no knowledge of word processing software, limited keyboarding experience, and those that have a minimum of 20 net words per minute. Emphasis is on keyboarding skill development as well as an introduction to basic word processing skills. Students key and format business correspondence, reports, and tables. The expectation is to exit this course with a 30 net words per minute typing proficiency for five minutes.

This course focuses on effective management of document production activities by selecting an appropriate format or template, applying graphic enhancements as needed, and saving the document in an appropriate business format. Business correspondence, newsletters, tables, forms and reports will be produced using word processing software. Emphasis is on the mastery of basic skills and their application to a variety of realistic office document production projects. Typing skill development continues with an expected exit speed to 40+ net words per minute for five minutes.

This is a course in the essentials of business communication for today's fast-paced global environment. Emphasis will be on the message and the modes of communication used in the business environment. Participants will engage in effective communication skills through writings (traditional and electronic), face-to-face interactions, and team presentations. Course content will also include emphasis on non-grammar language applications in business communication.

The course further develops student skills in integrated document formatting and applications using various types of word processing, spreadsheets, databases, slide presentations, and electronic office procedures. Through business simulations, students will have an opportunity to incorporate their speed/accuracy and production skills with communication, information, and file management skills. The expectation is to exit this course with a 50 net words per minute proficiency for a five-minute timing.

This course focuses on the management aspect of organizations. Students will learn a variety of methods management uses to stay organized, lead and motivate employees as well as how controls are established to ensure company goals are met. Emphasis will be placed on understanding the multi-faceted roles of leaders and managers in the workplace.