Company Information
-------------------
Company Name: Gallaudet University Human Resources
Website: https://www.gallaudet.edu/careers

Job Information
---------------
Job Title: Associate Ombuds
Job Type: Permanent
Job Description:
SUMMARY:

The Associate Ombuds provides neutral, informal, independent and confidential
conflict resolution services to visitors who are Gallaudet University
constituencies, including students, faculty, staff, families of students, and
alumni in accordance with International Ombudsman Association Standards of
Practice and Code of Ethics.

Reporting to the University Ombuds, the Associate Ombuds engages in visitor
consultation, conflict assessment, and analysis, conflict coaching,
restorative practices, circle processes, mediation or facilitation; assists
the University Ombuds with visitor consultation and case management as
appropriate and with strict accordance to the Standards of Practice,
including but not limited to contacting appropriate parties, information
gathering, documentation review, or policy interpretation as it relates to
visitor concerns to explore resolution options; collaborates with the
University Ombuds with cases that may overlap or uncover systemic issues;
manages individual caseload efficiently; engages and conducts data collection
and analysis to identify systemic trends.  Works with the University Ombuds
to prepare quarterly and annual reports; identify and share resources, make
informed referrals, develop the selection process for conflict resolution and
restorative circle facilitators, develop and present conflict resolution
training and workshops requested by various campus groups.

PRINCIPAL ACCOUNTABILITIES:

I. Remains independent, neutral and impartial, and exercises good judgment in
complicated situations and serves as a point of contact for University
community members engaged in academic or workplace conflict with strict
adherence to confidentiality.

II. Applies knowledge of, and experience with, current University policies,
procedures and personnel in resolving complaints, and assists inquirers in
interpreting University policies and procedures.

III. Serves as a subject matter expert in conflict competence; and develops
and delivers group training and presentations on a range of conflict and
restorative justice-related  topics.

IV. Employs a wide variety of problem-solving techniques to assist visitors
with problem solving and decision making; this includes active and deep
listening, helping to clarify problems, identifying and evaluating options,
making informed referral to other resources as necessary, coaching on
effective conflict management, negotiation, shuttle diplomacy, facilitation,
and mediation, with an understanding that visitors must be consulted and
grant permission before any direct action is taken.

V. Participates in planning and executing various conflict resolution and
restorative practice models and approaches for individuals, groups and
programs.

VI. Works with departments and across divisions to establish coordinated
efforts to minimize the potential costs of organizational conflict.

VII. Participates in the development of operating goals and objectives for
the Office of the Ombuds and its marketing efforts.

VIII. Makes informed recommendations regarding improving or elevating program
effectiveness.

IX. Performs data collection, records maintenance and report preparation
duties with strict confidentiality.

X. Supports University Ombuds in the managing of cases having varying levels
of complexity.

XI. Serves in the Ombuds’ absence including oversight of the office
operations and signature authority.

XII. Pursues and maintains a positive and mutually supportive working
relationship with the Ombuds and University constituencies.

XIII. Participates in training, activities and workshops to foster continuous
learning in alternative dispute resolution-related areas.

XIV. Maintains awareness of multiple dimensions of diversity, equity and
inclusion  and their impact on conflicts and concerns.

XV. Demonstrates ability to abide by International Ombudsman Association
Standards of Practice and Code of Ethics, exercising discretion and
maintaining confidentiality.

XVI. Stays abreast of trends and changes in the Ombudsman profession
specifically Ombuds in Higher Education and participates in ombuds outreach
activities on campus, regionally and nationally.

XVII. Demonstrates a high level of self-awareness and insight to be able to
work collaboratively and establish rapport with individuals from
linguistically, socioeconomically and/or culturally/ethnically diverse
backgrounds.

XVIII. Performs other related duties, as assigned.



Requirements:
SPECIFICATIONS:

Required Minimum Qualifications (When the candidate’s resume meets these
qualifications, it will be screened in)

Bachelor's degree.
A minimum of four years of professional experience directly related to some
of the duties and responsibilities specified.
Experience in handling two-party and/or group facilitations.
Fluency in American Sign Language and English.
Preferred Qualifications (While not required, it is a bonus for what the
position needs)

Master’s degree.
Experience in quantitative data analysis.
Knowledge, Skills and Abilities (Qualities that will help the incumbent be
more successful in the position)

Demonstrated skills in cross-cultural communications.
Demonstrated inclusive beliefs and values.
Awareness of personal biases, stereotypes and effective responses to cultural
differences and similarities.
Knowledge of PC/Apple software for word processing, scheduling, and
databases.
Ability to organize problem-solving mediation/facilitation sessions, guide
parties toward effective solutions, and bring cases to closure.
Strong written and interpersonal communication skills.
Excellent analytical and conceptual thinking abilities to research, evaluate
and frame complex issues and problems and to develop and apply effective
recommendations and solutions.
Knowledge of social justice, restorative justice and restorative practices.
Knowledge and understanding of organizational dynamics, management,
development and change.
Ability to understand the risk and liability issues of a complex cultural,
academic and research institution, including the principles of
multicultural/multilingual deaf community, shared governance and academic
freedom.
Knowledge of the appropriate role of the Ombuds, International Ombudsman
Association principles and standards of practice.
Ability to show flexibility in experimenting new multicultural approaches and
models that work for University community needs and Ombuds Office.
Strong team player skills to support the Ombuds Office goals, objectives, and
initiatives.

The successful candidate will undergo a background check that must be cleared
prior to working at Gallaudet University.

The incumbent must complete International Ombuds Association Foundations
training within six months upon hire.

Gallaudet University is an equal opportunity employer/educational institution
and does not discriminate on the basis of race, sex, national origin,
religion, age, hearing status, disability, genetic information, covered
veteran status, marital status, personal appearance, sexual orientation,
family responsibilities, matriculation, political affiliation, source of
income, place of business or residence, pregnancy, childbirth, or any other
unlawful basis.   This policy is in compliance with Title VII of the Civil
Rights Act, the Americans with Disabilities Act, the Rehabilitation Act, the
Age Discrimination in Employment Act, the District of Columbia Human Rights
Act, and other applicable laws and applies to all procedures affecting
applicants and employees including, but not necessarily limited to:
recruitment, hiring, placement, promotion, transfer, reassignment,
reappointment, tenure, demotion, selection for training, layoff, furlough,
and termination, compensation, and all other conditions or privileges of
employment.

COMPENSATION:

LEVEL:  9

SALARY:  Commensurate with experience and qualifications

FLSA:  Exempt




Resume Information
------------------
Applicants should submit the following:: Resume, Cover Letter, Application Form
Majors Desired:: Liberal Arts
Degree levels accepted:: Bachelor, Graduate

Application Information
-----------------------
Apply online at:: https://www.gallaudet.edu/careers
Additional Instructions:
Click https://www.gallaudet.edu/careers and type Associate Ombuds through Job Search and then apply. Any questions or concerns, please email JOBS@gallaudet.edu. Thank you.