Company Information
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Company Name: Hamilton Relay

Job Information
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Job Title: Relay Outreach Coordinator
Job Type: Permanent
Start Date: ASAP
Address:
Massachusetts

Job Description:
Position summary:

Responsible for coordinating and implementing outreach activities designed to
promote Telecommunication Relay Services and Captioned Telephone Relay
Services. Requires significant travel.

Essential functions:

-Provides education and guidance to residential, commercial, instructional,
and public sectors within the community about relay services.
-Works closely with the regulatory body and the telecommunications equipment
distribution programs and conducts joint outreach activities throughout the
year.
-Develops annual outreach plan designed to promote relay services.
-Plans and implements innovative outreach activities that support the annual
outreach plan.
-Facilitates awareness and stimulates involvement in targeted communities
(Deaf, Hard of Hearing, DeafBlind, individuals who have difficulty speaking,
senior citizens, and Spanish speaking individuals) to increase the awareness
of relay services.
-Coordinates and conducts demonstrations, presentations, exhibits, and
training programs regarding relay services for prospective customers
including businesses, agencies, and organizations.
-Gathers and shares customer feedback with Hamilton Relay management with the
goal of improving products and the effectiveness of the services offered.
-Promotes Hamilton programs and campaigns through participation in local,
regional and national events, conferences, association meetings, and B2B
(business-to-business) field visits.
-Participates in outreach meetings, advisory council meetings, outreach
activities and marketing summits.
-Implements and monitors programs/projects as directed by management, and
sees the programs/projects through to completion.

Other Responsibilities:

-Travel is significant in this position.
-Stays abreast of technological changes occurring in the relay industry.
-Stresses quality in all work situations.
-Ability and willingness to work non-standard hours as needed, including
evenings and weekends.
-Performs other work-related duties as assigned.



Requirements:
Education, experience, and skills:

Education and Experience:

Bachelor’s degree and two or more years of experience in the design and
implementation of public outreach, public relations, or related marketing
experience are required.
Experience in the telecommunications field, Telecommunications Relay Service
or Captioned Telephone Service is a strong plus.
Skills:

Excellent presentation skills.
Experience in public relations activities.
Excellent English writing skills.
Knowledge of software such as CRM programs, Microsoft Outlook, Microsoft
Word, Microsoft Excel and Microsoft Power Point.
Ability to develop effective outreach and educational campaigns.
Ability to confidently communicate (oral and written) with a wide variety of
audiences.
Ability to plan, schedule, organize and execute multiple projects.
Ability to understand and follow directions.
Capacity to develop and maintain effective working relationships with the
regulatory body, organizations within the public, private, and non-profit
sectors.
Knowledge of and ability to understand various communication modes used by
current and potential relay users.
Familiarity with the communities that could benefit from services Hamilton
offers:
Hard of Hearing Community
Senior Community
People with Speech Difficulties
Deaf Community
DeafBlind Community
Spanish Speaking Community
Ability to communicate fluently through the use of American Sign Language
(recommended).
Ability to lift up to 50 lbs.
Possess a valid driver’s license.
Ability and willingness to travel alone.




Resume Information
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Applicants should submit the following:: Resume, Cover Letter
Majors Desired:: Business

Application Information
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Apply online at:: https://careers.workforhamilton.com/x/detail/a2dtzox5ffnd