Survey Design
Focusing on customers is critical to any business and, oftentimes, a manager’s compensation is based on improving customer satisfaction. But how do you make sure that you are truly measuring satisfaction? What questions should you ask to obtain actionable information? How do you ask questions to make sure you get honest answers? What techniques do you use to analyze and present the results to best identify improvement opportunities?In this 2-day workshop you will learn to apply state-of-the-art techniques to measuring customer satisfaction and loyalty. These techniques will help you focus your improvement strategies on those things that matter most to your customers and will produce the largest return on your investment.
Event Snapshot
When and Where
Who
Open to the Public
| Cost | $695.00 |
| Students | $556.00 |
| Faculty/Staff | $556.00 |
| Alumni | $556.00 |
Interpreter Requested?
No