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Position Summary:
The Help Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Maintain daily performance of computer systems. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Minimum Qualifications, Knowledge, Skills, and Abilities:
• Degree Requirement: Bachelor’s degree in a related field. May substitute equivalent combination of education and experience.
• Years of Experience: One (1) or more years experience in the field or in a related area.
• Must possess or be able to attain Security+ Certification.
• Excellent problem identification, analysis and solving skills.
• Must be able to work independently and efficiently in a medium/high stress environment.
• Must meet eligibility requirement
Some travel may be required, up to 10% of the time. The travel may be local or national and may be by car, rail, or air.