Company Information
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Company Name: CooperVision
Website: http://coopervision.com

Job Information
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Job Title: IT Operations Analyst - Contractor
Job Type: Contract
Start Date: ASAP
Address:
209 High Point Dr
Victor, New York. 14564
United States

Job Description:
Job Summary:

Installs, configures tests, maintains, monitors, and troubleshoots end-user
related hardware and software in order to meet or exceed published SLA’s;
with effective management of the customer relationship during the entire
support process

Essential Functions & Accountabilities:

Follow the service desk management process. Ensure all incidents and requests
from customers are recorded and updated within the service desk system.
Escalate support calls in accordance with IT procedures.
Receive and responds to incoming Service Desk tickets, phone calls and emails
regarding IT support.
Performs moves, adds, and changes (MAC) requests as they are submitted.
Communicates, shares problems and resolutions, and works with the other IT
verticals in order to effectively deliver IT services
Performs onsite and remote analysis, diagnosis, and resolution of complex
problems for end users, internal systems and hardware. Recommends and
implements corrective solutions.
Installs, configures tests, maintains, monitors, and troubleshoots end-user
related hardware and software in order to meet or exceed published SLA’s;
with effective management of the customer relationship during the entire
support process
Utilizes Global active directory services and related components, including
deployment, identity management and reporting.
Aid in the support of Microsoft systems including Server OS, SCCM, ADS,
Exchange, SQL, and the associated applications they support.
Administers maintenance and installation of equipment and system/application
software upgrades.
Implements, supports and maintains file structures for user access to all
user data.
Daily support of highly virtualized global environment through the use of
VmWare, VSphere and Citrix environments, as well as associated replication
technologies.
Writes technical specifications for hardware/software configurations,
installations and deployments.
Constantly assess the need for and implements performance upgrades to all
related end user hardware
Frequent interaction and partnering with the other technology verticals
regarding project planning, troubleshooting initiatives, and to ensure
efficient operation of the company’s desktop computing environment.
Prepares tests and applications for monitoring desktop performance, and
provides performance statistics/ reports.
Provides information to internal customers on the functionality &
applications of standard CooperVision IT systems.
Maintains and builds professional and technical knowledge by attending
educational workshops and training events, by subscribing to and reading
trade periodicals and by reading applicable technical manuals, books and
guides.
Develops and maintains an inventory of all computer related hardware.
Accurately documents instances of desktop equipment or component failure,
installation, and removal.
Liaise with third-party support and PC equipment vendors.
Maintains regular office hours and reliable attendance.  Provides support
during regular office hours and is able to respond to urgent matters and
planned events after hours when needed.
Enforces the security policies of the organization and follows Sarbanes Oxley
(SOX) IT process.
Participates in the out of hours support call rotation.
Performs other related duties as assigned.



Requirements:
Qualifications

Knowledge, Skills and Abilities:

Superior multi-tasking skills and heightened sense of urgency
Scripting for automated deployments and managements tasks
Excellent technical knowledge of PC desktop hardware and software, including
MS Windows 7, Windows 10, MS Office suites and related products (Outlook,
Excel, Word, Visio, Power Point, Project, etc), web browsers, and utility
applications such as anti-virus, file management, desktop deployment and
backup software
Working technical knowledge of current protocols, operating systems, and
standards.
Excellent technical knowledge mobile devices (smart phones, tablets, etc).
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and
OEM guides.
Outstanding Customer Service skills

Work Environment:

On-call availability.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand
and power tools, and to handle other computer components.
Lifting and transporting of heavy to moderately heavy objects, such as
computers and peripherals.

Experience:

Hands-on hardware troubleshooting experience.
Extensive equipment support experience with laptops, desktops, mobile
devices, etc.
Familiarity with the principles of ITIL

Education:

College diploma or university degree in the field of computer information
systems and/or 2-4 years equivalent work experience.
Certifications in A+, Network+, MCDST, ITIL, etc preferred.




Resume Information
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Applicants should submit the following:: Resume
Majors Desired:: Business, Computing
Degree levels accepted:: Associate, Bachelor, Graduate

Application Information
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Apply online at:: https://coopervision.taleo.net/careersection/2/jobdetail.ftl?job=VIC0978&lang=en