The Accessibility Coordinator will take the lead in ensuring access for employees within CSD. Accessibility Coordinator responsibilities also include supporting CSD programs by scheduling/recruiting ASL interpreters, arranging for service providers, and providing excellent customer service to all patrons. This position will take the lead in developing standards of practice that will create repeatable and meaningful impacts on accessibility and incorporate CSD’s mission and vision.

Essential Functions:

Serve as staff liaison to CSD and Gridcheck.
Operate as the lead point of contact for any and all matters specific to clients/interpreters and assist with high severity requests or issue escalations as needed.
Add, cancel or make changes to interpreting requests.
Produce and process schedules and/or reports as they are requested by administrative staff, customers, or clients.
Recruit and onboard interpreters for internal CSD interpreting needs.
Work with management to identify additional training needs to ensure we are meeting our service level agreements.
Resolve consumer/customer complaints that arise from interpreting situations.
Provide logistical support to interpreting services for consumers.
Ensure all data are accurate and conduct regular internal audits.
The access coordinator needs to gather feedback from requestors/consumers, personal experience, and interpreters using the Gridcheck platform and provide summary reports for platform improvements.
Act as an advocate and stay current with best practices in the area of inclusive access.
Build and maintain strong, long-lasting customer relationships by developing a trusted relationship with key accounts, customer stakeholders, and internal users.
Other duties as assigned.