Company Information
-------------------
Company Name: Communication Service for the Deaf
Website: http://www.csd.org/careers

Job Information
---------------
Job Title: Accessibility Coordinator
Job Type: Permanent
Job Description:
The Accessibility Coordinator will take the lead in ensuring access for
employees within CSD. Accessibility Coordinator responsibilities also include
supporting CSD programs by scheduling/recruiting ASL interpreters, arranging
for service providers, and providing excellent customer service to all
patrons. This position will take the lead in developing standards of practice
that will create repeatable and meaningful impacts on accessibility and
incorporate CSD’s mission and vision.

Essential Functions:

Serve as staff liaison to CSD and Gridcheck.
Operate as the lead point of contact for any and all matters specific to
clients/interpreters and assist with high severity requests or issue
escalations as needed.
Add, cancel or make changes to interpreting requests.
Produce and process schedules and/or reports as they are requested by
administrative staff, customers, or clients.
Recruit and onboard interpreters for internal CSD interpreting needs.
Work with management to identify additional training needs to ensure we are
meeting our service level agreements.
Resolve consumer/customer complaints that arise from interpreting situations.
Provide logistical support to interpreting services for consumers.
Ensure all data are accurate and conduct regular internal audits.
The access coordinator needs to gather feedback from requestors/consumers,
personal experience, and interpreters using the Gridcheck platform and
provide summary reports for platform improvements.
Act as an advocate and stay current with best practices in the area of
inclusive access.
Build and maintain strong, long-lasting customer relationships by developing
a trusted relationship with key accounts, customer stakeholders, and internal
users.
Other duties as assigned.



Requirements:
To perform the essential functions of this position successfully, an
individual should demonstrate the following competencies:

Prior experience providing guest/customer service in a dynamic environment.
Computer competency for data entry and the production of reports and
schedules.
Ability to fulfill the company's standards and values when performing
scheduling tasks.
Have an eye for detail and organization.
Ability to present a polite and professional demeanor when interacting with
customers and colleagues.
Excellent communication skills as well as the ability to present well.
Ability to practice a high level of confidentiality.

Qualifications:

Bachelor’s degree preferred in a related field or 2 years of customer
service and scheduling experience.
Experience in working with ASL interpreters.
Ability to work flexible hours.
Ability to communicate effectively using American Sign Language.




Resume Information
------------------
Applicants should submit the following:: Resume
Majors Desired:: Business, Liberal Arts
Degree levels accepted:: Associate, Bachelor

Application Information
-----------------------
Apply online at:: https://recruiting.paylocity.com/recruiting/jobs/Details/778588/Communication-Service-for-the-Deaf-Inc/Accessibility-Coordinator