Some of what you’ll do

Assign, prioritize, audit, and review work assignments of Social Service Specialists; provide consultation and direction in handling cases; delegate duties to subordinate staff as appropriate; schedule unit staff to ensure maximum service to Deaf, DeafBlind, and Hard of Hearing clients, while meeting staff needs.
Recommend and train new and existing professional staff in the law, policies, and procedures governing job assignments; arrange for formal agency training related to specific job assignments and career development planning; train staff in gathering accurate and complete information, organizing information, and case decision-making.
Assess and implement improvements to the case management service model and best practices.
Set expectations for the performance of line staff, prepare written performance evaluations for staff, and initiate corrective or disciplinary action when necessary.
Perform liaison educational and program expert functions between the agency and community social services and educational institutions.
Conduct case staffing and unit meetings, and participate in multi-disciplinary teams.
Review levels of risk in cases of alleged abuse or neglect of Deaf, Hard of Hearing, and Deafblind clients.
Develop and maintain positive and cooperative relationships with community partners and governmental agencies serving the Deaf, DeafBlind, DeafDisabled, Hard of Hearing, Late Deafened, and Speech Impaired communities.