Submission information
Company Information
Job Information
Henrico, Virginia. 23229
United States
Job Duties:
The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and Hard of Hearing may fully participate in programs, services and opportunities throughout the Commonwealth.
We are seeking a DHH Regional Specialist (Wage). The core responsibilities are:
Technology Assistance Program (TAP) – Respond to all consumer and public inquires via telecommunications and/or written correspondence. Maintains and updates a consumer contact form. Adheres to all TAP regulations and guidelines while assisting consumers with application process, needs assessment, provides device installation/training on specialized telecommunications equipment, and troubleshoots common equipment problems. Attend all required meetings and trainings for specialists.
Exhibits/Trainings/Presentations – Provide 12 exhibits per fiscal year displaying TAP equipment. Provides nine (9) workshops or presentations per fiscal year related to TAP, Virginia Relay, and/or individuals with speech difficulties. Provides three (3) workshops or presentations per fiscal year on topics of interest to individuals who have hearing loss and/or a hearing and vision loss. Recruit three (3) organizations to becoming Relay Partners per fiscal year.
Reporting Processing – Ensures all processed TAP applications are entered into the database within three (3) days of distribution. Submits required monthly reports in a timely manner.
Community Services/Information and Referral – Responds to all requests for information on topics related to hearing loss and referrals to services appropriately. Documents/reports all information inquiries. Develop and categorizes niche topics for information and referrals. Remain knowledgeable on developments relevant to Virginia residents who are Deaf, hard of hearing, or DeafBlind. Seeks opportunities to promote services.
Other duties as assigned.
Maintain a flexible schedule for occasional evening/weekend participation in local community events.
The position you are applying for is an Hourly/Wage position. Hourly (wage) employees may not work more than an average of 29 hours a week and can’t exceed 1500 hours during their employment year. This position does not include health insurance, retirement or leave.
The ideal candidate will have -
Knowledge/Experience -
Considerable knowledge of deaf culture and communication needs and services for persons who are deaf, hard or hearing, deaf-blind, or speech-disabled in the area of assistive technology.
Knowledge of laws and legal rights under the Americans with Disabilities Act, the Rehabilitation Act and other disability laws related to accessibility and provision of reasonable accommodations.
Knowledge of and proficiency in the use of specialized technology including telecommunication relay services, telecommunication equipment, assistive listening systems and other technology including set-up, troubleshooting, making Relay calls and text–to-911 calls.
Knowledge of clerical procedures and systems such as managing files, records and compiling reports.
Demonstrated computer proficiency including emails, spreadsheets (specifically Excel), MS Office Suite and various virtual meeting platforms.
Experience in providing customer service; assessing consumer needs and issues, providing individual and group trainings, working effectively and successfully with local private and governmental employers, local organizations, educators, Veteran groups and other professionals.
Training and/or experience in human services.
Skills/Abilities -
Ability to adapt to consumers communication needs including but not limited to; American Sign Language (ASL), Tactile/Close Vision sign language, written and spoken English and various other communication modalities.
Ability to provide objective, unbiased opinions regarding consumers preferred communication methods.
Skilled in complex problem solving, problem sensitivity and deductive reasoning.
Work effectively using various methods with wide range of target populations.
Self-motivated to continue learning about advancements in current technology.
Adhere to client confidentiality security measures as outlined within the required annual Cyber Security Training including Health Insurance Portability and Accountability Act (HIPAA), Personally Identifiable Information (PII) and Protected Health Information (PHI).
Additional Considerations:
Sign language proficiency highly desirable.
| Title | URL |
|---|---|
| DHH Regional Specialist (Wage) - #DHHWE004 | https://www.jobs.virginia.gov/jobs/dhh-regional-specialist-wage-dhhwe004-henrico-virginia-united-states |