Company Information
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Company Name: Communication Service for the Deaf
Website: https://recruiting.paylocity.com/recruiting/jobs/Details/3316976/Communication-Service-for-the-Deaf-Inc/EnglishASL-Customer-Support-Representative

Job Information
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Job Title: English/ASL Customer Support Representative
Job Type: Permanent, Part-time
Start Date: 11/10/2025
Start Date: Flexible
Job Description:
The English/ASL Customer Support Representative works closely with other team
members to provide outstanding customer service by answering questions,
handling complaints and troubleshooting problems with different products and
services in spoken English. They listen to customers to understand the reason
for their calls, address all questions or complaints, and provide an accurate
and efficient response. They also make outbound calls to follow up on leads
and inquiries, provide updates and ensure customer satisfaction. The
English/ASL Customer Support Representative interacts with and replies to
inquiries in customer service, sales, or technical support via different
means of communication, including but not limited to voice and video
conferencing, phone, email and/or instant messaging/chat.

Essential Functions

Answer audio/voice calls to support customers in spoken English
Provide support to customers, including but not limited to answering
questions, providing technical support, taking or tracking orders, making
sales calls, collecting potentially sensitive information and performing
surveys
Respond efficiently to customers and develop relationships with them by
ensuring that they feel supported and valued
Provide guidance in the application process for various programs as needed
Utilize multiple software, databases, scripts and tools appropriately and
often simultaneously
Input complete and detailed notes of all customer interactions in a timely
manner
Attend team meetings and training sessions that are exclusively communicated
in ASL
Consistently follow established standards of customer service delivery
Stay current with new and/or updated reference material or announcements
pertaining to the job and adapt customer communication to reflect any changes
Other duties as requested



Requirements:
To perform the essential functions of this position successfully, an
individual should demonstrate the following competencies:

Deliver exceptional customer service via superior interpersonal skills,
active listening, expressive and strong written communication skills
Ability to listen, understand and communicate in fluent ASL and spoken
English
Ability to commit to work schedules in a virtual contact center environment
Understanding company products, services and policies
Ability to undergo various training to learn and understand all products and
services offered by our clients
Ability to ask detailed questions, diffuse tense situations and escalate
appropriately
Demonstrate willingness to accept guidance and feedback from peers and
management
Proficiency with computers, video technology and strong typing skills
Highest regard for confidentiality
Superior multi-tasking, organizational, record-keeping and time-management
skills
Easily adaptable to a rapidly changing, fast-paced environment and highly
responsive to customer issues, concerns and demands
Experience in sales, marketing or customer service roles

Qualifications

Ability to communicate effectively in spoken English and American Sign
Language
High school diploma or equivalent
Two years or more of professional customer-facing experience
Ability to work between the hours of 7:00 am and 8:00 pm Central Time Zone,
Monday through Friday




Resume Information
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Applicants should submit the following:: Resume
Majors Desired:: Education, Marketing/Communications, Interpreting, Liberal Arts

Application Information
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Apply online at:: https://recruiting.paylocity.com/recruiting/jobs/Details/3316976/Communication-Service-for-the-Deaf-Inc/EnglishASL-Customer-Support-Representative