Company Information
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Company Name: Cloudbeds
Website: https://www.cloudbeds.com/

Job Information
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Job Title: IT Administrator 
Job Type: Permanent
Start Date: ASAP
Job Description:
What Makes Us Unique

At Cloudbeds, we're not just building software, we’re transforming
hospitality. Our intelligently designed platform powers properties across 150
countries, processing billions in bookings annually. From independent
properties to hotel groups, we help hoteliers transform operations and
uplevel their commercial strategy through a unified platform that integrates
with hundreds of partners. And we do it with a completely remote team.
Imagine working alongside global innovators to build AI-powered solutions
that solve hoteliers' biggest challenges. Since our founding in 2012, we've
become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's
Technology Fast 500 again in 2024 – but we're just getting started.

How You'll Make an Impact:

As an IT Administrator at Cloudbeds, you will be supporting and implementing
solutions to support our team and company leadership.  IT Administrators are
responsible for operational efficiency and support of internal applications
and hardware for our employees; IT Administrators also serve as technical
knowledge resources for employees. 

IT Administrators will be responsible for sourcing and managing COPE devices
for our end users and supporting a broader range of devices in compliance
with our BYOD guidelines. 

We are looking for an IT Administrator who understands remote support and
scaling needs, and how a world-class IT team fits into providing user-catered
enablement remotely while following best security practices using cloud-based
technology. 

You and the IT team will work across our organization (including Customer
Service, Engineering, HR, Marketing, Sales, and other teams) to determine
their support needs. As an IT administrator at Cloudbeds, you will have
endless opportunities to innovate and drive an industry-leading,
comprehensive, and global connectivity experience for travel.

Location: Europe

What You Bring to the Team: 
- Support end-users remotely within cloud platforms like Carbon Black,
G-Suite, JAMF, Slack Enterprise, Workspace One, Zoom, among others
- Diagnose and resolve technical hardware and software issues for end-users
remotely
- Assist in IT's responsibilities in building, troubleshooting, and
maintaining Workday integrations (EIB, Studio, Core Connectors, Web Services)
with key external systems such as payroll, benefits, and applicant tracking
tools.
- Configure and maintain Workday reports and dashboards using calculated
fields, matrix reports, and custom data sources for stakeholders.
- Support on IT projects, including SaaS tool integrations and access
management
- Administer and support Workday integrations and reporting tools, including
troubleshooting data syncs and managing user provisioning workflows
- Act as an escalation point of contact for internal end-user hardware and
software issues
- Other duties as needed



Requirements:
What Sets You Up for Success:
- 3–5 years experience in IT administration across Windows and macOS
environments
- Direct experience with Workday integrations (e.g., Core Connectors, EIB, or
Studio)
- Proven ability to generate custom reports and dashboards utilizing
calculated fields  in Workday for operational or compliance needs
- Experience managing identity providers like Okta and SAML-based SSO for
Workday
- Strong troubleshooting, documentation, and ticketing skills

Bonus Skills to Stand Out:
- Workday Pro or relevant Workday certifications
- Experience supporting IT compliance efforts (e.g., SOC 2, ISO 27001) as
they relate to HR systems
- Familiarity with UniFi devices and home network troubleshooting
- Certifications in Okta, G-Suite, AWS, or other SaaS platforms

Cloudbeds is committed to the full inclusion of all qualified individuals. As
part of this commitment, Cloudbeds will ensure that persons with disabilities
are provided reasonable accommodations in the hiring process. We encourage
individuals with disabilities, including those who are deaf, hard of hearing,
deafblind, and deaf-disabled individuals to apply. If a reasonable
accommodation is needed to participate in the job application or interview
process or to perform essential job functions, please contact our HR team by
phone at 858-201-7832 or via email at accommodations@cloudbeds.com [1].
Cloudbeds will provide an American Sign Language (ASL) interpreter where
needed as a reasonable accommodation for the hiring processes


[1] mailto:accommodations@cloudbeds.com


Links to External Job Postings:
Title: IT Administrator
URL: https://job-boards.greenhouse.io/cloudbeds/jobs/4593279005


Resume Information
------------------
Applicants should submit the following:: Resume
Majors Desired:: Business
Degree levels accepted:: Associate

Application Information
-----------------------
Apply online at:: https://job-boards.greenhouse.io/cloudbeds/jobs/4593279005