What Makes Us Unique

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

How You'll Make an Impact:

As an IT Administrator at Cloudbeds, you will be supporting and implementing solutions to support our team and company leadership.  IT Administrators are responsible for operational efficiency and support of internal applications and hardware for our employees; IT Administrators also serve as technical knowledge resources for employees. 

IT Administrators will be responsible for sourcing and managing COPE devices for our end users and supporting a broader range of devices in compliance with our BYOD guidelines. 

We are looking for an IT Administrator who understands remote support and scaling needs, and how a world-class IT team fits into providing user-catered enablement remotely while following best security practices using cloud-based technology. 

You and the IT team will work across our organization (including Customer Service, Engineering, HR, Marketing, Sales, and other teams) to determine their support needs. As an IT administrator at Cloudbeds, you will have endless opportunities to innovate and drive an industry-leading, comprehensive, and global connectivity experience for travel.

Location: Europe

What You Bring to the Team: 
- Support end-users remotely within cloud platforms like Carbon Black, G-Suite, JAMF, Slack Enterprise, Workspace One, Zoom, among others
- Diagnose and resolve technical hardware and software issues for end-users remotely
- Assist in IT's responsibilities in building, troubleshooting, and maintaining Workday integrations (EIB, Studio, Core Connectors, Web Services) with key external systems such as payroll, benefits, and applicant tracking tools.
- Configure and maintain Workday reports and dashboards using calculated fields, matrix reports, and custom data sources for stakeholders.
- Support on IT projects, including SaaS tool integrations and access management
- Administer and support Workday integrations and reporting tools, including troubleshooting data syncs and managing user provisioning workflows
- Act as an escalation point of contact for internal end-user hardware and software issues
- Other duties as needed