Company Information
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Company Name: ClearMask, LLC
Website: http://www.theclearmask.com

Job Information
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Job Title: Customer Service Associate
Job Type: Contract
Start Date: 02/22/2021
Start Date: Flexible
Job Description:
Seeking a highly motivated individual to join the ClearMask team as an
entry-level Customer Service Associate for ClearMask’s Customer Service and
Marketing Team. The role supports the company by providing exceptional
customer service and ensuring customer service functions run smoothly to
achieve the highest customer satisfaction possible.

The Associate reports to the Customer Service Manager, and in addition to
providing premier customer service, the Associate will assist with a variety
of research projects and other tasks related to the overall marketing and
operations effort at ClearMask. The candidate may be located anywhere in the
United States, must be eligible to work in the U.S., and will work full-time,
40 hours/week, Eastern Standard Time.

Job duties may include:
-Monitor multiple e-mail inboxes daily and use company-provided templates to
respond to all incoming customer inquiries within 24 hours.
-Monitor trends observed among emails and regularly report to the Manager.
-Update email templates across all platforms as needed upon direction and
guidance of the Manager.
-As needed, provide support in managing ClearMask’s social media channels
(Facebook, Twitter, Instagram, LinkedIn) by assisting with drafting language
for posts, engaging with fans, monitoring mentions, and other project-based
tasks.
-Monitor and log customer complaints and resolutions as part of ClearMask’s
Quality Management System (QMS), and alert the Manager of special cases.
-Complete various projects, assignments, and tasks at the discretion of the
Customer Service Manager and the Executive Leaders.

The ClearMask™ brand is the first fully transparent, FDA-cleared mask with
maximum clarity and comfort: making connections more human and providing
clear communication for all. Started 3 years ago by four Johns Hopkins
students and alumni, the company has grown from an idea to a thriving
business. We are proud to increase accessibility in healthcare and beyond by
allowing view of the face while providing assured protection. More at
theclearmask.com.



Requirements:
Strong candidates are:

-Friendly and possess a professional demeanor at all times.
-Well-versed in written communication in English.
-Highly attuned to detail.
-Able to utilize problem solving skills when encountering obstacles.
-Independent and able to take initiative.
-Experienced with interfacing with others, especially in a previous customer
service role.
-Familiar with Gmail and G-Suite, and social media.
-Able to adapt quickly to changing circumstances in a fast-paced environment.
-Interested in advocacy with an emphasis on diversity, equity, and inclusion.




Resume Information
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Applicants should submit the following:: Resume
Majors Desired:: Business, Computing, Engineering, Graphics/Art/Printing, Health Sciences, Liberal Arts, Science, Sustainability

Application Information
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Apply online at:: https://www.theclearmask.com/careers