Seeking a highly motivated individual to join the ClearMask team as an entry-level Customer Service Associate for ClearMask’s Customer Service and Marketing Team. The role supports the company by providing exceptional customer service and ensuring customer service functions run smoothly to achieve the highest customer satisfaction possible.

The Associate reports to the Customer Service Manager, and in addition to providing premier customer service, the Associate will assist with a variety of research projects and other tasks related to the overall marketing and operations effort at ClearMask. The candidate may be located anywhere in the United States, must be eligible to work in the U.S., and will work full-time, 40 hours/week, Eastern Standard Time.

Job duties may include:
-Monitor multiple e-mail inboxes daily and use company-provided templates to respond to all incoming customer inquiries within 24 hours.
-Monitor trends observed among emails and regularly report to the Manager.
-Update email templates across all platforms as needed upon direction and guidance of the Manager.
-As needed, provide support in managing ClearMask’s social media channels (Facebook, Twitter, Instagram, LinkedIn) by assisting with drafting language for posts, engaging with fans, monitoring mentions, and other project-based tasks.
-Monitor and log customer complaints and resolutions as part of ClearMask’s Quality Management System (QMS), and alert the Manager of special cases.
-Complete various projects, assignments, and tasks at the discretion of the Customer Service Manager and the Executive Leaders.

The ClearMask™ brand is the first fully transparent, FDA-cleared mask with maximum clarity and comfort: making connections more human and providing clear communication for all. Started 3 years ago by four Johns Hopkins students and alumni, the company has grown from an idea to a thriving business. We are proud to increase accessibility in healthcare and beyond by allowing view of the face while providing assured protection. More at theclearmask.com.