Company Information
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Company Name: The Learning Center for the Deaf
Website: https://www.tlcdeaf.org/careers

Job Information
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Job Title: Office Manager
Job Type: Permanent
Start Date: ASAP
Address:
60 Fountain St 
Framingham, Massachusetts. 01701

Job Description:
Sign on Bonus $1,500
Housing resources can be shared
ASL proficiency required

Walden Community Services (WCS) offers linguistically and culturally
specialized wraparound behavioral health services for deaf and hard of
hearing children, adults, and their families. Our services include Intensive
Care Coordination/Family Support and Training (Wraparound), In-Home Therapy
and Therapeutic Mentoring; and Stabilization. WCS is the sole statewide
provider for deaf and hard of hearing services for the Children’s
Behavioral Health Initiative (CBHI) under MassHealth, as well as the
statewide provider for Family Support and Stabilization Services for Deaf and
Hard of Hearing individuals through a Department of Children and Families
contract.  WCS provides services throughout the state of Massachusetts— in
communities as far north as Cape Ann, as far south as Cape Cod and as far
west as Pittsfield.

The Walden Community Services Office Manager reports to the Walden Community
Services Director and is responsible for oversight of office operations and
management of fiscal documentation as well as compliance of all medical
records within the program.

The Office Manager requires a highly responsible, organized professional
candidate, with excellent interpersonal skills, capable of overseeing Walden
Community Services’ offices, handling tasks that include:

Create a warm and inviting office for clients, families and visitors

Engage with providers, clients, and families as well as members of the
TLC’s community

Orient and onboard new employees in specified areas and tasks

Coordinate among different staff in the two offices (Springfield and
Framingham)

Collaborate closely with the Billing and Accounts Manager

Manage all components of CareLogic, from ensuring compliance with medical
documentation and compliance with HIPAA

Job Responsibilities/Duties:
Liaison between WCS and insurance companies for all aspects of insurance
claims:

Coordinate copay and deductibles

Fee schedules

Manages unpaid claims/rejected claims

Checks clients eligibility

Monitors compliance in all areas of the Electronic Health Records (EHR)
ensuring:

Medical records comply with HIPAA requirements

Initial data entry for new clients in EHR

Charts comply with clinic licensure requirements

Client’s authorizations with various insurance carriers remain active

Deadlines are met for all required paperwork being entered into CareLogic

Assists Referral Specialist with intakes and reports

Compliance with all regulatory agencies, Department of Public Health, all
insurance companies, Council on Accreditation; manages unannounced compliance
visits

Initiates all paperwork requirements for all contract renewals and original
contract applications; process re-credentialing application on an annual
basis

Manages Clinician On Call schedule

Initiates and assists with business and marketing projects to promote Walden
Community Services including sending promotional materials to referral
agencies and sending marketing packages to patients.

Coordinates purchases and inventory office supplies with TLC’s purchaser

*Perform other tasks, as assigned.

*Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties, or responsibilities that are
required of the employee for this job. Duties, responsibilities, and
activities may change.

**TLC is proud to be an equal opportunity employer and all employees and
applicants for employment are afforded equal opportunity in every area of
hiring and employment without regard to race, color, religious creed,
national origin, ancestry, sex, gender identity, age, criminal record
(inquiries only), handicap (disability), mental illness, retaliation, sexual
harassment, sexual orientation, genetics, active military, and any other
legally protected characteristic.

**TLC embraces and celebrates a spirit of inclusion and diversity, and
reasonable accommodations and modifications will be made whenever possible.



Requirements:
Requirements
Bachelor’s degree preferable, Associates required
Native user of ASL or clear, conversational fluency in ASL
Communicate clearly in written English
Strong professional diplomacy, and relationship-building skills
Passion for, and commitment to, TLC and WCS mission
Familiarity with Google Suite and Microsoft Suite
Ability to work effectively with teams, manage and respond to processes and
deadlines
Quick problem-solving and critical thinking skills
Strong, detail-oriented organizational and project management skills
The ability to function autonomously and proactively problem solve




Resume Information
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Applicants should submit the following:: Resume, Cover Letter
Majors Desired:: Business, Health Sciences, Liberal Arts, Sustainability
Degree levels accepted:: Associate, Bachelor, Graduate

Application Information
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Apply online at:: https://recruiting.paylocity.com/Recruiting/Jobs/Details/324833