Phillippa Thiuri Headshot

Phillippa Thiuri

Lecturer

Department of International Hospitality and Service Innovation
Saunders College of Business

Office Location

Phillippa Thiuri

Lecturer

Department of International Hospitality and Service Innovation
Saunders College of Business

Education

BA, Mount Holyoke College; M.Ed., Harvard University; Ph.D., Boston College

Select Scholarship

Presentations
Thuiri, P., (2019). Mentoring Women: Faculty of Color in Predominantly White Institutions--A Fireside Chat. National Association of African American Studies.

Currently Teaching

EDLI-730
3 Credits
This course examines the physiological, psychological, and socio/cultural factors related to learning and development of humans throughout the life cycle, as appropriate for the organization's needs. Selected theories of learning and development are critically analyzed and applied to teaching contexts. Students are expected to critically examine their own assumptions and beliefs about learning, and development and develop an appropriate approach to the task of designing learning based on the organization's workforce and needs. Attention is given to stages of cognitive growth, the development of learning goals, learning environments, and to a variety of theories of learning. Learning styles are discussed as a sub component of learning theories.
MGMT-103
3 Credits
This course is designed to provide transfer students the experience of developing a new business concept from ideation through launch. It will provide an emphasis on Design Thinking. Students will work in teams to develop a new business idea. They will then put together a detailed business plan integrating the key functional business elements into a cohesive plan for launch.
SERQ-787
3 Credits
Internally driven service businesses have been the norm for many years, at best, customer-compelled companies understand the value of co-creation and customer centricity. In this course, students research and select design theories and customer centric processes to construct a customer co-created service system/process. This future-oriented approach allows the learner to apply foundation principles of service design and innovation to invent strategies to resolve customer problems.
ITDL-450
1 Credits
This capstone seminar constitutes the final requirement for students in the honors program, providing a culminating senior project experience. Students will enroll in this course in their final year of study. The seminar will further develop and sharpen the student’s understanding of how their work is affected by a global context. The course uses a problem-solving focus, culminating in a written senior thesis and project presentation. Counts as honors program requirement
MGMT-215
3 Credits
As an introductory course in managing and leading organizations, this course provides an overview of human behavior in organizations at the individual, group, and organizational level with an emphasis on enhancing organizational effectiveness. Topics include: individual differences, work teams, motivation, communication, leadership, conflict resolution, organizational culture, and organizational change.
SERQ-740
3 Credits
Achieving competitive advantage in today’s world demands that organizations know how to innovate, and do so not once, but repeatedly. Creativity, rapid learning through continuous improvement, and the ability to turn ideas into action, products, processes and services are crucial. How do leaders foster and sustain a culture of innovation? What unique competencies and skills do you need as a leader and what skills do your teams need? How is managing an innovation team different than managing other kinds of teams within an organization? Through this course, service leadership students will leverage and build on their growing knowledge about innovation, the individual and group skills required for innovating gained in SERQ-712. Students will gain deeper insights into innovation leadership requirements for creating, managing and curating a thriving environment in which cutting edge ideas are encouraged, born and grown. Open to students in the service leadership and innovation MS program and non-majors on a space available basis with department permission.
SERQ-795
0 Credits
Students will demonstrate synthesis and integration of the theories and foundation principles of their discipline to respond to questions found in the comprehensive examination. This demonstration will apply core knowledge to problem situations to be successful students must receive a passing grade of at least 80 percent. (12 semester hours or less of coursework remaining to complete the program; completion of all core courses in the discipline; currently enrolled in the program; possess a program GPA of 3.0 or higher; no outstanding incomplete grades; student cannot be on academic/disciplinary probation; for disciplines requiring integrative problem solving successful completion of that course.)
SERQ-797
3 - 4 Credits
The purpose of this course is to provide students the opportunity to conduct research, develop a plan and evaluation components and submit the project as a demonstration of final proficiency in the program. The topic selected by the student will be guided by the faculty teaching the class and it will require the student to coalesce and incorporate into the final project a culmination of all their course work in the program to date.
SERQ-722
3 Credits
The Customer Centricity course develops the learners ability to help their organization manage its interactions with its valued customers across multiple channels, maximize revenue opportunities, build foundations to increase customer satisfaction, and drive customer retention and loyalty.
HRDE-785
3 Credits
Students will apply strategies to solve industry HRD problems as defined by the instructor. This will require the use of strategic HRD practices to influence and support the larger organizational strategy as it relates to their human capital. Incorporated in the course is a review of HRD strategies including an exploration of the boundaries of the practice of HRD; identification of organizational accountability structures and functions; application of strategic HRD concepts taken from core subjects; and identification of strategic HRD tools and interventions. Ultimately students will develop a plan to resolve a strategic HRD issue.
SERQ-710
3 Credits
Service design is a holistic design process. It uses skills from a variety of disciplines (design, management and process engineering) to develop models to create new services or to improve existing services in the most efficient and effective manner possible. The emphasis of the process is to provide value to the customer; as a service differentiator or create unique experiences for the customer. Service design uses methods and tools from a variety of disciplines to assist with the analysis and creation of enhanced systems. These tools include; mapping, blueprinting, analysis of customer behavior, market analysis, service marketing, and service recovery. The outcome of this course is to provide students with the fundamentals of service design thinking to allow them to lead the efforts of systematic design in a variety of disciplines.
HRDE-387
3 Credits
Employment law and regulations govern how the workforce functions. Adherence to the law can raise questions due to context of the situation and applicability of the law to a variety of situations. This course will explain employment laws and regulations as they apply to a variety of workplaces and interpret how these laws and regulations require compliance through the practice of human resource management.
MGMT-101
3 Credits
This is the first of a two-course sequence comprising the freshman integrated experience. In Business 1 students will be introduced to the key functional areas of business, the evaluation of new business opportunities, and the business plan process. By applying the creative process, students will conceive new business ideas that will be developed in Business 2.
SERQ-723
3 Credits
Analytics in service organizations is based on four phases: analysis and determination of what data to collect, gathering the data, analyzing it, and communicating the findings to others. In this course, students will learn the fundamentals of analytics to develop a measurement strategy for a given area of research and analysis. While this measurement process is used to ensure that operations function well and customer needs are met; the real power of measurement lies in using analytics predicatively to drive growth and service, to transform the organization and the value delivered to customers. Topics include big data, the role of measurement in growth and innovation, methodologies to measure quality, and other intangibles.