Jerrie Hsieh Headshot

Jerrie Hsieh

Associate Professor

Department of International Hospitality and Service Innovation
Saunders College of Business

Office Location

Jerrie Hsieh

Associate Professor

Department of International Hospitality and Service Innovation
Saunders College of Business

Education

BS, National Taiwan Normal University (Taiwan); MS, Ph.D., Purdue University


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Articles
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2020). Understanding the effects of COVID-19 on the health and safety of immigrant hospitality workers in the United States.. Tourism Management Perspectives. 35.
Hsieh, Y., & Chen, Y. (2020). Hotel housekeepers' job stress. Recreation, Parks, and Tourism in Public Health. 4. 15-32.
Kuo, M., Zhu, D., Hsieh, Y., & Hsu, C. (2020). Improving job performance of realtors in Taiwan: a view from leader-member exchange quality and job stress. International Journal of Business Performance Management..
Kesgin, M., Hsieh, J., & Alqusayer, A. (2020). What motivates and satisfies lodging employees in Riyadh, Saudi Arabia?. Journal of Human Resources in Hospitality & Tourism.
Lou, N., So, S., & Hsieh, Y. (2019). Integrated resort employee competencies: A Macau perspective.. International Journal of Contemporary Hospitality Management. 31. 247-267.
Hsieh, Y., Lee, Z., & Ying, P. (2019). Wine attractions at hotels: Study of online reviews. International Journal of Wine Business Research. 31. 89-108.
Sonmez, S., Apostolopoulos, Y., Lemke, M., Hsieh, Y., & Karwowski, W. (2017). Dynamic simulation modeling to advance immigrant worker health.. International Journal of Hospitality Management,. 67. 95-105.
Hsieh, Y., Sonemz, S., Apostolopoulos, Y., & Kenneth, M. (2017). Perceived workplace mistreatment: Case of Latina hotel housekeepers. Work: A Journal of Prevention, Assessment & Rehabilitation.
Byrd, E., Canziani, B., Hsieh, Y., Debbage, K., & Sonmez, S. (2016). Wine Tourism: Motivating visitors through core and supplementary services. Tourism Management. 52. 19-29.
Hsieh, Y., Apostolopoulos, Y., & Sonmez, S. (2016). Work conditions and the health and wellbeing of Latina hotel housekeepers. Journal of Immigrant and Minority Health. 18. 568-581.
Hsieh, Y., Apostolopoulos, Y., Hatzudis, K., & Sonmez, S. (2016). Social, occupational, and spatial exposures and mental health disparities of working-class Latinas in the U.S.. Journal of Immigrant and Minority Health. 18. 589-599.
Li, J., Canziani, B., & Hsieh, Y. (2016). U.S. and Chinese perceptions of simulated U.S. courtesy. Worldwide Hospitality and Tourism Themes. 8. 29-40.
Canziani, B., Welsh, D., Hsieh, Y., & Tullar, W. (2015). What pedagogical methods impact students' entrepreneurial propensity?. Journal of Small Business Strategy.
Canziani, B., Hsieh, Y., Hsieh, W., & Weng, L. (2014). Guided student reflection: A critical imperative for experiential learning. Journal of Tourism Research & Hospitality.
Hsieh, Y., Apostolopoulos, Y., Hatzudis, K., & Sonmez, S. (2014). Occupational exposures and health outcomes among Latina hotel cleaners. Hispanic Health Care International. 12. 6-15.
Hsieh, Y., Apostolopoulos, Y., & Sonmez, S. (2013). World at work: Hotel cleaners. Occupational and Environmental Medicine. 70. 360-364.
Hsieh, Y., (2012). Hotel companies' environmental awareness and commitment: A content analysis of their web pages. International Journal of Contemporary Hospitality Management. 24. 97-121.
Canziani, B., Hsieh, Y., & Byrd, E. (2012). A learning theory framework for sustainability education in tourism. Journal of Teaching in Travel and Tourism.
Hsieh, Y., & Lin, P. (2010). Bed and breakfast innkeepers' work and personal life balance: A cross-cultural comparison.. International Journal of Hospitality Management,. 29. 576-581.
Hsieh, Y., (2010). B &amp&#x3b; B innkeepers in the United States: When the boundary between work and personal life is blurred. Journal of Human Resources in Hospitality & Tourism. 9. 200-217.
Hsieh, Y., & Eggers, P. (2010). Coping strategies used by lodging managers to balance work and personal lives. International Journal of Hospitality and Tourism Administration. 11. 39-58.
Hsieh, Y., Pearson, T., & Kline, S. (2009). The moderating effects of job and personal life involvement on the relationship between work/personal life conflict and intention to quit. Journal of Human Resources in Hospitality & Tourism. 8. 1-14.
Kline, S., & Hsieh, Y. (2007). Wage differentials in the lodging industry: A case study.. Journal of Human Resources in Hospitality & Tourism. 6. 69-84.
Hsieh, Y., & Hu, B. (2005). Assessment of admission criteria for predicting hotel management students' academic performance. Journal of Teaching in Travel & Tourism. 5. 1-14.
Hsieh, Y., Pearson, T., Chang, H., & Uen, J. (2004). Spillover between work and personal life balance for lodging managers. Journal of Human Resources in Hospitality & Tourism. 3. 61-83.
Hsieh, Y., & Kline, S. (2003). The impacts of music on room attendants' work performance. International Journal of Hospitality and Tourism Administration. 4. 81-92.
Hu, B., Nelson, D., Braunlich, C., & Hsieh, Y. (2003). The future of internet based training in the lodging industry. Journal of Human Resources in Hospitality & Tourism. 2. 93-112.
Journals
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2020). Understanding the effects of COVID-19 on the health and safety of immigrant hospitality workers in the United States.. Tourism Management Perspectives. 35.
Hsieh, Y., & Chen, Y. (2020). Hotel housekeepers' job stress. Recreation, Parks, and Tourism in Public Health. 4. 15-32.
Kuo, M., Zhu, D., Hsieh, Y., & Hsu, C. (2020). Improving job performance of realtors in Taiwan: a view from leader-member exchange quality and job stress. International Journal of Business Performance Management..
Kesgin, M., Hsieh, J., & Alqusayer, A. (2020). What motivates and satisfies lodging employees in Riyadh, Saudi Arabia?. Journal of Human Resources in Hospitality & Tourism.
Lou, N., So, S., & Hsieh, Y. (2019). Integrated resort employee competencies: A Macau perspective.. International Journal of Contemporary Hospitality Management. 31. 247-267.
Hsieh, Y., Lee, Z., & Ying, P. (2019). Wine attractions at hotels: Study of online reviews. International Journal of Wine Business Research. 31. 89-108.
Sonmez, S., Apostolopoulos, Y., Lemke, M., Hsieh, Y., & Karwowski, W. (2017). Dynamic simulation modeling to advance immigrant worker health.. International Journal of Hospitality Management,. 67. 95-105.
Hsieh, Y., Sonemz, S., Apostolopoulos, Y., & Kenneth, M. (2017). Perceived workplace mistreatment: Case of Latina hotel housekeepers. Work: A Journal of Prevention, Assessment & Rehabilitation.
Byrd, E., Canziani, B., Hsieh, Y., Debbage, K., & Sonmez, S. (2016). Wine Tourism: Motivating visitors through core and supplementary services. Tourism Management. 52. 19-29.
Hsieh, Y., Apostolopoulos, Y., & Sonmez, S. (2016). Work conditions and the health and wellbeing of Latina hotel housekeepers. Journal of Immigrant and Minority Health. 18. 568-581.
Hsieh, Y., Apostolopoulos, Y., Hatzudis, K., & Sonmez, S. (2016). Social, occupational, and spatial exposures and mental health disparities of working-class Latinas in the U.S.. Journal of Immigrant and Minority Health. 18. 589-599.
Li, J., Canziani, B., & Hsieh, Y. (2016). U.S. and Chinese perceptions of simulated U.S. courtesy. Worldwide Hospitality and Tourism Themes. 8. 29-40.
Canziani, B., Welsh, D., Hsieh, Y., & Tullar, W. (2015). What pedagogical methods impact students' entrepreneurial propensity?. Journal of Small Business Strategy.
Canziani, B., Hsieh, Y., Hsieh, W., & Weng, L. (2014). Guided student reflection: A critical imperative for experiential learning. Journal of Tourism Research & Hospitality.
Hsieh, Y., Apostolopoulos, Y., Hatzudis, K., & Sonmez, S. (2014). Occupational exposures and health outcomes among Latina hotel cleaners. Hispanic Health Care International. 12. 6-15.
Hsieh, Y., Apostolopoulos, Y., & Sonmez, S. (2013). World at work: Hotel cleaners. Occupational and Environmental Medicine. 70. 360-364.
Hsieh, Y., (2012). Hotel companies' environmental awareness and commitment: A content analysis of their web pages. International Journal of Contemporary Hospitality Management. 24. 97-121.
Canziani, B., Hsieh, Y., & Byrd, E. (2012). A learning theory framework for sustainability education in tourism. Journal of Teaching in Travel and Tourism.
Hsieh, Y., & Lin, P. (2010). Bed and breakfast innkeepers' work and personal life balance: A cross-cultural comparison.. International Journal of Hospitality Management,. 29. 576-581.
Hsieh, Y., (2010). B &amp&#x3b; B innkeepers in the United States: When the boundary between work and personal life is blurred. Journal of Human Resources in Hospitality & Tourism. 9. 200-217.
Hsieh, Y., & Eggers, P. (2010). Coping strategies used by lodging managers to balance work and personal lives. International Journal of Hospitality and Tourism Administration. 11. 39-58.
Hsieh, Y., Pearson, T., & Kline, S. (2009). The moderating effects of job and personal life involvement on the relationship between work/personal life conflict and intention to quit. Journal of Human Resources in Hospitality & Tourism. 8. 1-14.
Kline, S., & Hsieh, Y. (2007). Wage differentials in the lodging industry: A case study.. Journal of Human Resources in Hospitality & Tourism. 6. 69-84.
Hsieh, Y., & Hu, B. (2005). Assessment of admission criteria for predicting hotel management students' academic performance. Journal of Teaching in Travel & Tourism. 5. 1-14.
Hsieh, Y., Pearson, T., Chang, H., & Uen, J. (2004). Spillover between work and personal life balance for lodging managers. Journal of Human Resources in Hospitality & Tourism. 3. 61-83.
Hsieh, Y., & Kline, S. (2003). The impacts of music on room attendants' work performance. International Journal of Hospitality and Tourism Administration. 4. 81-92.
Hu, B., Nelson, D., Braunlich, C., & Hsieh, Y. (2003). The future of internet based training in the lodging industry. Journal of Human Resources in Hospitality & Tourism. 2. 93-112.
Presentations
Hader, M., Hsieh, Y., Yuan, J., & Whitlock, C. (2020). Saudi Arabia as a Travel Destination: In the Eyes of American College Students. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Chen, Y., & Hsieh, Y. (2020). The Impact of Perceived Risk and Image and Personal Risk Profile on P2P Accommodation Purchase (accepted, not presented). EuroCHRIE Federation Conference.
Hsieh, Y., & Chen, Y. (2020). American Consumers' Perceptions of Airbnb Accommodation (accepted, not presented). EuroCHRIE Federation Conference.
Hsieh, Y., Hsieh, W., Chien, G., & Huang, C. (2020). Hotel Housekeepers' Perceptions of Their Jobs.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Chen, Y., & Chen, J. (2019). Hotel Housekeepers' Occupational Stressors. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Zarban, A., Hsieh, Y., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Basendwah, M., Whitlock, C., & Hsieh, Y. (2019). Tourism Development in Jeddah, Saudi Arabia: Perceptions of Residents. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Stojkovic, H., & Horton, N. (2018). The Short-term impact of workplace exercise intervention on improving hotel housekeeper's range of motion.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Kesgin, M., Hsieh, Y., & Alqusayer, A. (2018). What Drives Migrant Employees' Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Leung, K., So, S., & Hsieh, Y. (2018). Job burnout and work engagement: A case study of integrated resort employees in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Harder, M., Zarban, A., Harness, A., & Hsieh, Y. (2017). American College Students' Perceptions of Saudi Arabia as a Travel Destination. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Redelo, J., & Hsieh, Y. (2017). Students' Perceived Barriers to Success in Online Courses.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Yuan, J., Hsieh, Y., Chen, H., & Li, R. (2017). Unique challenges to the "Asian-merican" dream: Stories of hospitality and tourism Asian women professors in the United States. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Sonmez, S., Ferns, B., Chien, G., & Huang, C. (2016). Hotel housekeepers' work conditions, occupational stress, and job satisfaction. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2016). Simulation Modeling of Occupational Health of Tourism and Hospitality Workers. Travel and Tourism Research Association.
Alqusayer, A., Kesgin, M., & Hsieh, Y. (2016). An analysis of job satisfaction and motivational factors among hotels employees in Riyadh, the Kingdom of Saudi Arabia. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Canziani, B., Welsh, D., Hsieh, Y., & Tullar, W. (2015). What pedagogical methods impact students' entrepreneurial propensity?. SBI Conference.
Huang, C., Chien, G., Hsieh, Y., & Sonmez, S. (2015). Psychosocial job hazards and work-related musculoskeletal disorders: Case of Taiwanese restaurant servers.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Sea, D. (2015). How do you revise a current course to include entrepreneurship?. SBI Conference.
Proceedings
Hader, M., Hsieh, Y., Yuan, J., & Whitlock, C. (2020). Saudi Arabia as a Travel Destination: In the Eyes of American College Students. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Hsieh, W., Chien, G., & Huang, C. (2020). Hotel Housekeepers' Perceptions of Their Jobs.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Zarban, A., Hsieh, Y., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Basendwah, M., Whitlock, C., & Hsieh, Y. (2019). Tourism Development in Jeddah, Saudi Arabia: Perceptions of Residents. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Chen, Y., & Chen, J. (2019). Hotel Housekeepers' Occupational Stressors. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Kesgin, M., Hsieh, Y., & Alqusayer, A. (2018). What Drives Migrant Employees' Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Leung, K., So, S., & Hsieh, Y. (2018). Job burnout and work engagement: A case study of integrated resort employees in Macau. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., Stojkovic, H., & Horton, N. (2018). The Short-term impact of workplace exercise intervention on improving hotel housekeeper's range of motion.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Redelo, J., & Hsieh, Y. (2017). Students' Perceived Barriers to Success in Online Courses.. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Yuan, J., Hsieh, Y., Chen, H., & Li, R. (2017). Unique challenges to the "Asian-merican" dream: Stories of hospitality and tourism Asian women professors in the United States. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Harder, M., Zarban, A., Harness, A., & Hsieh, Y. (2017). American College Students' Perceptions of Saudi Arabia as a Travel Destination. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Sonmez, S., Apostolopoulos, Y., Lemke, M., & Hsieh, Y. (2016). Simulation Modeling of Occupational Health of Tourism and Hospitality Workers. Travel and Tourism Research Association.
Alqusayer, A., Kesgin, M., & Hsieh, Y. (2016). An analysis of job satisfaction and motivational factors among hotels employees in Riyadh, the Kingdom of Saudi Arabia. Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.
Hsieh, Y., Sonmez, S., Ferns, B., Chien, G., & Huang, C. (2016). Hotel housekeepers' work conditions, occupational stress, and job satisfaction. Annual International Council for Hotel, Restaurant, Institutional Education Conference.
Huang, C., Chien, G., Hsieh, Y., & Sonmez, S. (2015). Psychosocial job hazards and work-related musculoskeletal disorders: Case of Taiwanese restaurant servers.. APacCouncil for Hotel, Restaurant, Institutional Education Conference.
Hsieh, Y., & Sea, D. (2015). How do you revise a current course to include entrepreneurship?. SBI Conference.
Canziani, B., Welsh, D., Hsieh, Y., & Tullar, W. (2015). What pedagogical methods impact students' entrepreneurial propensity?. SBI Conference.

Currently Teaching

MGMT-215
3 Credits
As an introductory course in managing and leading organizations, this course provides an overview of human behavior in organizations at the individual, group, and organizational level with an emphasis on enhancing organizational effectiveness. Topics include: individual differences, work teams, motivation, communication, leadership, conflict resolution, organizational culture, and organizational change.
HSPT-761
3 Credits
This course analyzes tourism as a system of interrelationships between markets (demand) and destinations (supply), and between governments and private businesses. This analysis provides a framework for the in-depth study of policy initiatives at the local, regional, and international levels. Additionally this course will address tourism and hospitality planning as it defines the frames of reference used in making choices concerning the development of tourism facilities and use of space. Scenario planning will be used to create new service systems for hospitality and tourism industries.
HSPT-797
3 Credits
This course is practical, project-based approach to a more traditional master's thesis. Students in the course will design and develop a project which reflects a viable option for an existing or putative organization. After a review of essential project management and planning skills as well as financial skills, the student designs and develops the project with continual review and feedback from the supervising faculty.
HSPT-315
3 Credits
This class includes an overview of hotel management from its opening to continuing operations. It focuses on the integrated functions of the front office, housekeeping, engineering, security, food & beverage, human resources, and accounting, as well as considering their roles individually. Students will apply revenue management principles (e.g., capacity management, duration control, demand and revenue forecasting), costing (e.g., budgeting, marginal costing, standard costing and variance analysis, labor accounting, balanced scorecard) and interpret hospitality financial statements (uniform system of accounts for lodging and restaurants) to understand and manage organizational performance. The course addresses foundational metrics and definitions used by the hotel industry and provides an opportunity to complete a certification exam (CHIA: Certification in Hotel Industry Analytics) by STR through the American Hotel and Lodging Educational Institute.
MGMT-740
3 Credits
This course examines why people behave as they do in organizations and what managers can do to improve organizational performance by influencing people's behavior. Students will learn a number of frameworks for diagnosing and dealing with managerial challenges dynamics at the individual, group and organizational level. Topics include leadership, motivation, team building, conflict, organizational change, cultures, decision making, and ethical leadership.
HSPT-791
0 Credits
Continuation of Project
HSPT-232
3 Credits
Students will learn the criteria that owners and developers follow in developing hotel concepts and locating them in key markets where they will succeed. Students will also learn the steps in site selection, working with the trades in the construction phase, and turning the operation over to management. At the operation phase an engineering and maintenance department will be created to keep the property running efficiently and effectively for guest and employee safety and for cost efficiency. Special topics covering replacement and renovation will be addressed. The management incentives for creativity and innovation in technology and best practices will be a concurrent theme

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