Company Information
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Company Name: Amazon
Website: https://www.amazon.jobs/en/

Job Information
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Job Title: Sr. Technical Program Manager - Accessibility
Job Type: Permanent
Start Date: ASAP
Address:
Seattle, Washington

Job Description:
This position can be located in Seattle (WA), Austin (TX), San Francisco
(CA), Arlington (VA), New York City (NY) or Toronto, Canada.
Do you obsess about building products and services that delight customers and
employees with disabilities? Do you have the ability to influence and educate
others about accessibility best-practices and implement a strategy for
adopting accessible Customer Service (CS) solutions?
The successful candidate should have:
· Ability to build and drive the CS accessibility strategy and requirements
for Amazon mobile, tablet, Web and desktop applications.
· Establish productive relationships with a large number of Amazon teams
working on the front e-commerce experiences.
· Ability to understand and broadly articulate/teach emerging trends in
accessibility across WWCS, to include technical trends, incorporating legal
requirements and guidelines for creating superior customer and associate
experiences.
· Ability to clearly and concisely communicate with technical and
non-technical stakeholders across Amazon’s CS organization and business
leaders.
· Ability to influence stakeholders and be a strong internal advocate for
accessibility.
· Ability to work independently and with limited general supervision.
· Ability to collaborate and drive resolution when conflicts arise.
· Demonstrated ability to drive process changes across large organizations.
· Ability to develop business and adoption metrics, and other relevant
indicators for success.



Requirements:
BASIC QUALIFICATIONS
· Bachelor's degree in Engineering, Computer Science or related technical
field
· 7+ years' experience engaging and influencing senior executives
· 7+ years of experience communicating with technical and non-technical
stakeholders at all levels across multiple business units.
· 7+ years of customer-facing product development experience with knowledge
of agile product development and lifecycle management process.
· 7+ years of program management experience, preferably driving large
company-wide initiatives.
· Strong technical, analytical and quantitative skills with the ability to
use data and metrics to back up assumptions, recommendations and drive
decisions
· Experience with screen-readers and other accessibility technology
· Experience with software development test automation
· Experience working with QA teams and testing applications for compliance
with accessibility standards.
· High attention to detail and proven ability to manage multiple, competing
priorities simultaneously.

PREFERRED QUALIFICATIONS
· Knowledge of WAI guidelines and specifications including WCAG, ATAG, UAAG,
and WAI-ARIA.
· Experience conducting usability studies preferably with assistive
technologies/customers with disabilities
· 5+ years' experience working with mobile, tablet, and PC front-end
development platforms and languages including iOS, Android, Windows, Mac,
HTML, CSS, Javascript, C++, C#, Objective-C, and Java.
· Experience in creating and communicating requirements for fixing bugs and
enhancing user experience. Demonstrated ability to translate customer needs
into business and product requirements.
· Expertise in using assistive technologies across PCs, tablets, and
smartphones for different disabilities, including JAWS, NVDA, VoiceView and
OS X VoiceOver.
· Familiarity with Aria roles in the FE skillset.
· Understanding how single page apps (such as are built in React) require
additional attention to accessibility.
· Familiarity with accessibility audits.



Links to External Job Postings:
URL: https://www.amazon.jobs/en/jobs/1549520/sr-technical-program-manager-accessibility


Resume Information
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Applicants should submit the following:: Resume, Cover Letter
Majors Desired:: Computing, Engineering
Degree levels accepted:: Bachelor

Application Information
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Apply online at:: https://www.amazon.jobs/en/jobs/1549520/sr-technical-program-manager-accessibility