Submission Number: 768
Submission ID: 22794
Submission UUID: dedf1a50-8991-46d2-bfe9-dff9b5e1c7de

Created: Tue, 05/31/2022 - 15:56
Completed: Tue, 05/31/2022 - 15:56
Changed: Fri, 06/03/2022 - 10:33

Remote IP address:
Submitted by: Anonymous
Language: English

Is draft: No

Company Information


Job Information

Sr. Technical Program Manager - Accessibility
Seattle, Washington

This position can be located in Seattle (WA), Austin (TX), San Francisco (CA), Arlington (VA), New York City (NY) or Toronto, Canada.
Do you obsess about building products and services that delight customers and employees with disabilities? Do you have the ability to influence and educate others about accessibility best-practices and implement a strategy for adopting accessible Customer Service (CS) solutions?
The successful candidate should have:
· Ability to build and drive the CS accessibility strategy and requirements for Amazon mobile, tablet, Web and desktop applications.
· Establish productive relationships with a large number of Amazon teams working on the front e-commerce experiences.
· Ability to understand and broadly articulate/teach emerging trends in accessibility across WWCS, to include technical trends, incorporating legal requirements and guidelines for creating superior customer and associate experiences.
· Ability to clearly and concisely communicate with technical and non-technical stakeholders across Amazon’s CS organization and business leaders.
· Ability to influence stakeholders and be a strong internal advocate for accessibility.
· Ability to work independently and with limited general supervision.
· Ability to collaborate and drive resolution when conflicts arise.
· Demonstrated ability to drive process changes across large organizations.
· Ability to develop business and adoption metrics, and other relevant indicators for success.

· Bachelor's degree in Engineering, Computer Science or related technical field
· 7+ years' experience engaging and influencing senior executives
· 7+ years of experience communicating with technical and non-technical stakeholders at all levels across multiple business units.
· 7+ years of customer-facing product development experience with knowledge of agile product development and lifecycle management process.
· 7+ years of program management experience, preferably driving large company-wide initiatives.
· Strong technical, analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive decisions
· Experience with screen-readers and other accessibility technology
· Experience with software development test automation
· Experience working with QA teams and testing applications for compliance with accessibility standards.
· High attention to detail and proven ability to manage multiple, competing priorities simultaneously.

· Knowledge of WAI guidelines and specifications including WCAG, ATAG, UAAG, and WAI-ARIA.
· Experience conducting usability studies preferably with assistive technologies/customers with disabilities
· 5+ years' experience working with mobile, tablet, and PC front-end development platforms and languages including iOS, Android, Windows, Mac, HTML, CSS, Javascript, C++, C#, Objective-C, and Java.
· Experience in creating and communicating requirements for fixing bugs and enhancing user experience. Demonstrated ability to translate customer needs into business and product requirements.
· Expertise in using assistive technologies across PCs, tablets, and smartphones for different disabilities, including JAWS, NVDA, VoiceView and OS X VoiceOver.
· Familiarity with Aria roles in the FE skillset.
· Understanding how single page apps (such as are built in React) require additional attention to accessibility.
· Familiarity with accessibility audits.

Resume Information

Resume, Cover Letter
Computing, Engineering

Application Information