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***This position will begin as part time (10am - 2pm) and is intended to transition to full time once training is completed (within 4 weeks or less). We are seeking candidates who have interest and availability to become full-time employees.***
Primary responsibilities include:
- Evaluating customer requests for completeness and accuracy.
- Identifying gaps in information and following up with customers as needed
- Carefully prioritizing appointments as new ones come in
- Entering appointments into an online scheduling portal
- Assigning interpreters with the proper skills and qualifications to fulfill customer requests
- Ensuring appointments are always updated with current information and prep materials
- Sending customer confirmations via email
- Offering customer support and resources as needed
- Responding to phone calls and emails quickly and efficiently
- Forming strong relationships with ongoing customers and understanding their specific needs
- Developing strong working relationships with interpreters and other agencies
- Outreach to the interpreter community to grow our team
- Onboarding new interpreters
- Maintaining up to date personnel files
Qualifications:
- Bachelor's Degree [or] 3+ years of relevant work history
- At least 3-5 years professional administrative experience
- Basic understanding of the Americans with Disabilities Act
- Familiar with Deaf communication modalities and the use of technology / assistive equipment to facilitate communication access
- Strong technical capabilities, with the willingness and ability to quickly learn new software or online systems
- Proficiency with Google Drive software suite, including Sheets and Docs
- Working knowledge of Zoom, WebEx, Microsoft Teams, and other popular video conferencing platforms
- Ability to operate independently with minimal supervision
- Great time management and self-motivation
- Ability to develop consistent and reliable processes
- Exceptionally strong multi-tasking and prioritizing abilities
- Excellent interpersonal communication skills
- Appreciates a challenge
- Background working within the Deaf community, either professionally or as a community ally
- Previous experience as an interpreter or with an interpreting agency preferred, but not required