Submission information
| Username | kccned |
|---|---|
| Company Name | SignNexus |
| Website | https://www.signnexus.com/ |
| Name | Kat Brady |
| Title | Executive Administrator |
| admin@SignNexus.com | |
| Phone | 929-265-2607 |
| Phone Type | Voice |
| Job Title | Full Time Interpreter Coordinator [REMOTE] |
| Job Type | Permanent |
| Start Date | ASAP |
| Job Description | ***This position will begin as part time (10am - 2pm) and is intended to transition to full time once training is completed (within 4 weeks or less). We are seeking candidates who have interest and availability to become full-time employees.*** Primary responsibilities include: - Evaluating customer requests for completeness and accuracy. - Identifying gaps in information and following up with customers as needed - Carefully prioritizing appointments as new ones come in - Entering appointments into an online scheduling portal - Assigning interpreters with the proper skills and qualifications to fulfill customer requests - Ensuring appointments are always updated with current information and prep materials - Sending customer confirmations via email - Offering customer support and resources as needed - Responding to phone calls and emails quickly and efficiently - Forming strong relationships with ongoing customers and understanding their specific needs - Developing strong working relationships with interpreters and other agencies - Outreach to the interpreter community to grow our team - Onboarding new interpreters - Maintaining up to date personnel files |
| Requirements | Qualifications: - Bachelor's Degree [or] 3+ years of relevant work history - At least 3-5 years professional administrative experience - Basic understanding of the Americans with Disabilities Act - Familiar with Deaf communication modalities and the use of technology / assistive equipment to facilitate communication access - Strong technical capabilities, with the willingness and ability to quickly learn new software or online systems - Proficiency with Google Drive software suite, including Sheets and Docs - Working knowledge of Zoom, WebEx, Microsoft Teams, and other popular video conferencing platforms - Ability to operate independently with minimal supervision - Great time management and self-motivation - Ability to develop consistent and reliable processes - Exceptionally strong multi-tasking and prioritizing abilities - Excellent interpersonal communication skills - Appreciates a challenge - Background working within the Deaf community, either professionally or as a community ally - Previous experience as an interpreter or with an interpreting agency preferred, but not required |
| Applicants should submit the following: | Resume, Cover Letter |
| Majors Desired: | Interpreting |
| Degree levels accepted: | Bachelor |
| Apply online at: | https://www.signnexus.com/jobs |
| Prescreen Applicants | No |
| Send to NCCC instead | No |
| Posting Status | Posted |