This position requires candidates to be Onsite in the Salt Lake City Area

* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

Description

Sorenson Communications is providing an internship as a Help Desk Tech. You will have an opportunity to work with a team where your experience and training will be leveraged. A manager will guide, mentor, and teach you some of the critical elements of your chosen career pathway. You will establish learning objectives that you will pursue as part of your work at Sorenson.

Essential Duties and Responsibilities

Performs all tasks related to monitoring of Sorenson production systems for 24x7 operation.
Provides general IT assistance to employees.
Performs password resets (and other tasks as assigned) for employees.
Provides monitoring and front line support for Sorenson Branded production systems.
Escalates issues to appropriate support teams for resolution.
Adheres to IT Operations policies, procedures and standards.
Maintains confidentiality of company and customer data.
Maintains ticketing SLA’s and is able to provide service or escalate within SLA window
Other duties as assigned.