Company Information
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Company Name: Sorenson
Website: https://www.sorenson.com

Job Information
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Job Title: Help Desk Intern
Job Type: Co-op
Start Date: 05/19/2025
Start Date: Flexible
Address:
4192 Riverboat Road
Salt Lake City, Utah. 84123
United States

Job Description:
This position requires candidates to be Onsite in the Salt Lake City Area

* Applicants must be legally eligible to work in the United States to be
considered. Visa sponsorship is not available for this role *

 

Description

Sorenson Communications is providing an internship as a Help Desk Tech. You
will have an opportunity to work with a team where your experience and
training will be leveraged. A manager will guide, mentor, and teach you some
of the critical elements of your chosen career pathway. You will establish
learning objectives that you will pursue as part of your work at Sorenson.

Essential Duties and Responsibilities

Performs all tasks related to monitoring of Sorenson production systems for
24x7 operation.
Provides general IT assistance to employees.
Performs password resets (and other tasks as assigned) for employees.
Provides monitoring and front line support for Sorenson Branded production
systems.
Escalates issues to appropriate support teams for resolution.
Adheres to IT Operations policies, procedures and standards.
Maintains confidentiality of company and customer data.
Maintains ticketing SLA’s and is able to provide service or escalate within
SLA window
Other duties as assigned.



Requirements:
Knowledge/Skills/Abilities

Must manage time effectively.
Must be detail oriented and provide accurate documentation.
Must be able to work effectively in a high-stress environment.
Must be process oriented and highly organized.
Excellent verbal and written communication skills.
Ability to effectively plan and organize appointments and meet reporting
deadlines.
Must be able to type a minimum of 45 wpm.
Must have intermediate understanding of Microsoft products, such as Word,
Excel, OneNote, OneDrive. Etc.

Experience/Education/Additional Info

Education: Certifications, Technical College, Trade School or currently
attending college or recently graduated.

Duration: up to 6 months

Office Environment: Onsite in Salt Lake City Utah Required



Links to External Job Postings:
Title: Sorenson Internships
URL: https://recruiting2.ultipro.com/SOR1001SORE/JobBoard/1fe5e40e-4e0c-4b11-86e3-9a8e1f396263/?q=%22Intern%22&o=relevance


Resume Information
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Applicants should submit the following:: Resume, Application Form
Majors Desired:: Business, Computing, Engineering, Digital Media/Design
Degree levels accepted:: Associate, Bachelor, Graduate

Application Information
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Apply online at:: https://recruiting2.ultipro.com/SOR1001SORE/JobBoard/1fe5e40e-4e0c-4b11-86e3-9a8e1f396263/Opportunity/OpportunityDetail?opportunityId=364c4f7d-ccc0-48f8-b2bd-7db22fde978a&sourceId=848eaf48-e61a-43cd-8a1d-66f229d5c274
Additional Instructions:
Please be sure to remember to attach your resume to the company website application