Company Information
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Company Name: Communication Service for the Deaf
Website: http://www.csd.org/careers

Job Information
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Job Title: Director of Business Development
Job Type: Permanent
Job Description:
The Director of Business Development is the leader responsible for driving
revenue growth, client acquisition, partnership development, and market
expansion across CSD Access. This role provides strategic and operational
leadership of the Business Development function, overseeing the full sales
lifecycle, from prospecting and outreach through proposal, negotiation, and
close to support both CSD Access Direct (Direct Video Calling) and CSD Access
Services (Interpreting & Captioning).

Reporting directly to the Division President, the Director translates
organizational growth strategy into actionable sales plans, manages the BD
team's day-to-day execution, and ensures the pipeline is healthy,
accountable, and consistently advancing. The Director serves as a key
contributor to CSD Access's market positioning and is responsible for
building and maintaining high-value client and partner relationships across
corporate, healthcare, government, education, and nonprofit sectors.

The ideal candidate is a results-driven, relationship-oriented leader with a
proven track record of scaling revenue, building high-performing sales teams,
and delivering against pipeline and revenue targets. They must be passionate
about CSD's mission and bring a genuine understanding of and commitment to
equitable communication access for Deaf, DeafBlind, and Hard of Hearing
communities.

Strategic Growth & Revenue Leadership

Own and execute CSD Access's business development strategy across all service
lines, including Direct Video Calling (DVC), Video Remote Interpreting (VRI),
captioning, and on-demand interpreting services.
Define and manage revenue targets, pipeline goals, and market expansion plans
in alignment with the Division President and Finance.
Lead all business development efforts end-to-end from prospecting and
outreach through proposal, negotiation, and close, ensuring the BD team
operates with clear ownership, accountability, and a consultative sales
approach.
Identify, cultivate, and secure high-value partnerships and contracts across
corporate, healthcare, government, education, and nonprofit sectors.
Monitor industry trends, competitor dynamics, and regulatory developments
(including FCC, NG911, CVTA) to inform strategy and position CSD Access
competitively in the accessible communication services market.
Client & Partnership Management

Build and maintain strong relationships with key clients, prospects,
partners, and stakeholders, serving as a senior representative of CSD Access
in external discussions.
Lead or support high-value contract negotiations in partnership with the
Division President and Legal & Compliance.
Ensure account management practices support long-term client retention,
upselling, and expansion in close coordination with Operations.
Represent CSD Access at industry conferences, networking events, and
advocacy-related engagements.

Team Leadership & Development

Directly oversee and develop the Business Development team, including BD
Manager, BD Specialists, and BD Associates.
Set clear expectations, performance standards, and professional development
plans for all team members, consistent with the CSD Access Performance Review
Framework.
Foster a team culture rooted in accountability, collaboration, ownership, and
mission alignment.
Build bench strength within the team to support organizational growth and
succession planning.
Serve as a coach and thought partner to direct reports, helping them grow
into stronger contributors and future leaders.

Reporting, Analytics & Decision-Making

Establish and maintain reporting systems to track pipeline health, revenue
performance, deal velocity, and activity metrics.
Use data and insights to inform strategic decisions, prioritize
opportunities, and adjust course as needed.
Provide regular updates and strategic recommendations to the Division
President on growth performance, risks, and opportunities.
Ensure consistent and accurate CRM utilization across the team to support
forecasting and accountability.

Internal Collaboration

Partner with Marketing to ensure campaigns, content, and brand visibility
align with BD pipeline priorities and client acquisition goals.
Collaborate with Operations to support seamless client onboarding,
implementation, and service delivery.
Coordinate with IT, Finance, and Legal & Compliance as needed to advance
deals and resolve operational dependencies.
Provide market and client insights to internal stakeholders to inform
product, service, and strategy decisions.
Other duties as assigned by the Division President.



Requirements:
To perform the essential functions of this position successfully, an
individual should demonstrate the following competencies:

Strategic Growth Leadership: Ability to develop and execute business
development strategies that align with CSD's mission, financial targets, and
market opportunities.
Revenue & Pipeline Management: Proven expertise in building and managing
sales pipelines, driving revenue growth, and forecasting with accuracy.
Client & Partnership Development: Exceptional relationship-building skills
with a track record of cultivating high-value client and partner
relationships.
Financial Acumen: Understanding of budgets, forecasting, resource allocation,
and pricing to support sustainable growth.
Market & Competitive Insight: Deep understanding of target markets, industry
trends, and competitive dynamics in accessibility, telecommunications, or
related sectors.
Communication Excellence: Superior written and verbal communication,
including proficiency in presenting complex ideas to diverse audiences —
clients, executives, and community stakeholders.
Data-Driven Decision Making: Ability to use CRM data, market analytics, and
performance metrics to inform strategy and measure outcomes.
Team Development: Strong coaching, mentoring, and leadership skills with a
commitment to building high-performing, accountable teams.
Mission Alignment: Genuine understanding of and commitment to equitable
communication access for Deaf, DeafBlind, and Hard of Hearing communities.

Qualifications

Bachelor's degree in Business Administration, Marketing, Communications, or a
related field (Master's degree preferred).
Minimum of six (6) years of progressive experience in business development,
sales leadership, or revenue-generating roles, with at least two (2) years in
a management or senior business development position.
Proven track record of driving revenue growth and building high-performing
sales teams.
Minimum of five (5) years of experience working with CRM systems,
demonstrating proficiency in CRM management, data analysis, and pipeline
optimization.
Strong understanding of the Deaf and Hard of Hearing community and a
commitment to CSD's mission.
Ability to communicate in American Sign Language (Required).
Experience in contact center operations, telecommunications, interpreting
services, or accessibility-related industries (Preferred).




Resume Information
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Applicants should submit the following:: Resume
Majors Desired:: Business
Degree levels accepted:: Associate, Bachelor, Graduate

Application Information
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Apply online at:: https://recruiting.paylocity.com/recruiting/jobs/Details/4320318/Communication-Service-for-the-Deaf-Inc/Director-of-Business-Development-CSD-Access