Company Information
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Company Name: Willow - Deaf Ignite
Website: https://willowcenterny.org/

Job Information
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Job Title: DEAF IGNITE MOBILE ADVOCATE
Job Type: Permanent
Start Date: Flexible
Address:
rochester, New York

Job Description:
The Deaf IGNITE Mobile Advocate is a vital member of the Deaf IGNITE Program
at Willow Domestic Violence Center, providing trauma-informed crisis
intervention, advocacy, and supportive counseling to survivors who identify
as Deaf, DeafBlind, DeafDisabled, hard of hearing, late deafened, Children of
Deaf Adults (CODAs), interpreters, and other members of the Deaf community
impacted by domestic violence. Guided by Willow's values, the advocate
delivers culturally responsive, survivor-centered services using a
strengths-based, solution-focused approach to promote safety, healing,
empowerment, and self-determination. The ideal candidate is compassionate,
client-centered, and experienced in advocacy, case management, crisis
intervention, counseling, community resources, and effective communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

CLIENT SERVICES:
-Provide community-based, client-centered case management, advocacy, crisis
intervention, safety planning, and domestic violence education in safe,
agreed-upon off-site locations.
-Assess survivor needs, provide appropriate referrals, and facilitate
connections to Willow residential and non-residential programs as well as
external community resources.
-Facilitate intake and engagement processes for new community referrals to
ensure timely access to services.
-Develop and maintain collaborative relationships with community partners to
expand access to domestic violence services and supports.
-Coordinate and collaborate with internal Willow programs to ensure
consistent service delivery and continuity of care.
-Respond to referrals from community partners providing timely outreach and
support.
-Maintain confidentiality and perform all job duties in an ethical,
trauma-informed, and culturally competent manner.

COMMUNITY CONNECTION & EDUCATION:
-Support in the script-writing, filming, editing and/or implement captioning
educational videos and program announcements in ASL as needed.
-Raise awareness on the Deaf IGNITE program and Willow services.
-Serve as a representative of Deaf IGNITE by attending meetings, tabling and
public speaking.

DOCUMENTATION & REPORTING:
-Complete and maintain accurate, timely, and confidential client
documentation in accordance with agency policy, licensing standards, funding
requirements, and professional ethical guidelines.
-Prepare and submit timely Deaf IGNITE Advocate reports and required outcome
documentation while ensuring compliance with funding agency requirements,
program standards, and all applicable reporting expectations.
-Submit all internal agency documentation, incident reports, referrals, and
related paperwork to the appropriate departments in a timely manner.
-Submit all required documentation to funding agencies in accordance with
established guidelines.
-Utilize agency software to complete timely and accurate documentation of all
services provided to clients and their families.



Requirements:
HOTLINE CROSS-COVERAGE:

Respond to hotline calls/texts when necessary:
-Provide crisis and supportive counseling/advocacy, information, referrals,
and safety planning as needed over the telephone or via text, webchat or
messaging in a trauma informed and solution focused manner.
-Screen and assess risk to determine survivor needs.
-Link individuals to services at Willow including groups, court advocacy and
counseling, and provide information and referrals within the community as
needed.
-Develop safety plans with incoming callers.

OTHER DUTIES AS ASSIGNED:
-Participates in all agency meetings and debriefings
-Provide client transportation to and from appointments as needed.
-Attend and participate in pertinent agency and community meetings and
training.
-Attend and participate in agency events, including but not limited to Walk
with Willow
-Any other duties assigned by the Manager or Executive Team needed to help
drive our vision, fulfill our mission, and abide by our organization values.

QUALIFICATIONS:
-Bachelor’s Degree in Social Work or related field is preferred with a
minimum of one-year experience and successful experience working with
families in crisis; or an equivalent combination of education and experience.
-Bilingual in ASL/English required.
-Immersed in Deaf culture.
-Excellent communication and computer skills (Microsoft Office suite).
-Position requires the ability to work well with a variety of systems, as
well as maintaining discretion and confidentiality.
-Adaptable and flexible. Availability to work weekends and evenings as
needed.
-New York State Driver’s License not in jeopardy of being revoked and have
a reliable vehicle.

ADDITIONAL INFORMATION

Department: Deaf IGNITE Program
Location: Skyview
Reports to: High Risk Team Coordinator
Hours/Status: Full-time/Non-Exempt/ 37.5 hours/week
Payrate: $22.00-$23.00/hour
Must be able to work evenings and weekends when necessary.

We offer a generous benefits package including paid time off, and a 40lk
retirement plan.




Resume Information
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Applicants should submit the following:: Resume, Cover Letter, Other
Other: Follow the prompts on Indeed job posting
Majors Desired:: Liberal Arts
Degree levels accepted:: Bachelor

Application Information
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Apply online at:: https://www.indeed.com/cmp/Willow-Domestic-Violence-Center-1