*Position can be done remotely*
The Help Desk Specialist is responsible for support of all IT related matters including Ad Astra’s intranet, external systems and hardware and software. This support includes responding to tech related issues, troubleshooting and ongoing training in the form of written instructions and interpersonal training settings. This position is responsible for coordinating with external contractors serving IT specific projects. The Help Desk Analyst is the gatekeeper who is responsible for identifying, escalating, and potentially resolving issues within Ad Astra’s IT context.

Tasks:
• Support the IT needs of a medium size contracting firm with clients in the federal government, medical field, and private companies
• Serve as the primary administrator for Microsoft products including Teams, Outlook, SharePoint, OneDrive, and other related software
• Support organizational internal communication and infrastructure using Teams
• Organize workflow for IT related projects that will be completed either in house or by external vendors and contractors
• Author and submit written instructions and training on IT topics for new and existing staff
• Manage password, subscriptions, and access permissions to all software and programs used by the company
• Resolve incident tickets created by staff related to password reset, technical issues, hardware malfunctions, and medium complex issues
• Support commonly used software and hardware, including the purchasing of necessary materials
• Provide and manage hardware for staff use including new hires and existing staff
• Troubleshoot issues brought to attention and proactively manage software to avoid recurring or known complaints
• Maintain basic security standards for all hardware and user databases
• Recommend process improvements and software solutions based on current IT protocols and resources
• Other duties as outlined by leadership team