Username: kccned
Company Information
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Company Name: Ad Astra, Inc
Website: http://www.ad-astrainc.com

Job Information
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Job Title: Help Desk Specialist 
Job Type: Permanent
Address:
Silver Springs, Maryland

Job Description:
*Position can be done remotely*
The Help Desk Specialist is responsible for support of all IT related matters
including Ad Astra’s intranet, external systems and hardware and software.
This support includes responding to tech related issues, troubleshooting and
ongoing training in the form of written instructions and interpersonal
training settings. This position is responsible for coordinating with
external contractors serving IT specific projects. The Help Desk Analyst is
the gatekeeper who is responsible for identifying, escalating, and
potentially resolving issues within Ad Astra’s IT context.

Tasks:
•	Support the IT needs of a medium size contracting firm with clients in
the federal government, medical field, and private companies
•	Serve as the primary administrator for Microsoft products including
Teams, Outlook, SharePoint, OneDrive, and other related software
•	Support organizational internal communication and infrastructure using
Teams
•	Organize workflow for IT related projects that will be completed either
in house or by external vendors and contractors
•	Author and submit written instructions and training on IT topics for new
and existing staff
•	Manage password, subscriptions, and access permissions to all software
and programs used by the company
•	Resolve incident tickets created by staff related to password reset,
technical issues, hardware malfunctions, and medium complex issues
•	Support commonly used software and hardware, including the purchasing of
necessary materials
•	Provide and manage hardware for staff use including new hires and
existing staff
•	Troubleshoot issues brought to attention and proactively manage software
to avoid recurring or known complaints
•	Maintain basic security standards for all hardware and user databases
•	Recommend process improvements and software solutions based on current IT
protocols and resources
•	Other duties as outlined by leadership team



Requirements:
Skills:
•	Organization
•	Project Management Skills
•	Training and Education Abilities
•	Attention to Detail
•	Communication is clear and concise
•	Multitasker
•	Self-starter
•	Willingness to learn
•	Ability to prioritize projects

Knowledge:
Required
•	1+ years in a solo or small team environment
•	Ability to self manage projects and many multiple assignments and duties
•	1+ year of experience with AWS or similar cloud based servers
•	1+ year of experience with Microsoft Office Suite and SharePoint
•	1-3 years of previous help desk experience

Preferred
•	Previous experience teaching or training staff on best practices
•	Information Security familiarity
•	Experience with Mac and Windows machines
•	Ability to write Macros
•	CompTIA A+ Certification, Microsoft 365 Certified( various), or similar
certifications

Tools:
•	SharePoint (priority)
•	MS Products (priority)
•	AWS
•	Jira
•	Sophos or other security tools




Resume Information
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Applicants should submit the following:: Resume, Cover Letter
Majors Desired:: Computing
Degree levels accepted:: Bachelor

Application Information
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Email application materials to:: Stephanie@ad-astrainc.com