• Considerable experience with program development, management, and administration in a human services environment.
• Working knowledge of federal and state compliance issues as related to telecommunication relay services.
• Knowledge and demonstrated proficiency in use of specialized technology including telecommunication relay services, telecommunication equipment, assistive listening systems, and other assistive technology including set up, utilizing, troubleshooting equipment as well as making relay calls.
• Knowledge of principles and practices for providing customer services. This includes current social and economic problems related to customers, needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of principles and practices of program planning and evaluation; principles of community organization and public administration; Ability to develop and evaluate programs; work effectively with program staff and local agencies; analyze and resolve complex problems related to social, financial or health programs; conduct contract development, monitoring and negotiations.
• Knowledge of laws, regulations, executive orders, and the legal rights under the Americans with Disabilities Act, the Rehabilitation Act, and other disability laws related to accessibility and reasonable accommodations requirements.
• Ability to communicate effectively in American Sign Language (ASL) with deaf and deafblind clients, staff and other stakeholders. To communicate directly with these stakeholders without an interpreter is essential to perform the duties.
• Extensive experience with establishing, understanding and implementing policies and procedures.
• Ability to provide effective management of a governmental advisory group.
• Abilities include expression, comprehension, problem sensitivity, clarity, written expression, deductive reasoning, inductive reasoning, and information ordering.

Preferred Qualifications
*A Bachelor’s degree in social work, counseling, public administration, deaf studies, rehabilitation, human services or a related field; or an equivalent combination of training and professional experience indicating possession of the required knowledge, skills and abilities.

*Professional experience must be in the area of planning, administering, developing, or delivering programs for deaf, hard of hearing and/or deafblind individuals.

*American Sign Language Proficiency Interview (ASLPI) certification at Level 2+ is required for the position.