INTERNAL/EXTERNAL JOB POSTING (Job Posting #2022-70)

TITLE: Interpreter Scheduling and Client Database Specialist

POSITION STATUS: Full Time – Temporary – 1 year (Non-Union)

SCHEDULE: Monday to Friday – (some flexibility required)

REPORTS TO: Director of Business Relations

POSITION SUMMARY:

The Bob Rumball Canadian Centre of Excellence for the Deaf (BRCCED) is a provincial leader in the Deaf community. Our mission is to provide care and opportunities in a communication-rich environment that enhances the quality of life of those we serve. We are a highly motivated, collaborative team on a mission to improve the quality of life for those we serve. We take a person centered approach that aims to support and make a positive difference in the Deaf and Hard of Hearing community. Our perks include but not limited to robust benefits program (for eligible employees), access to sign language classes, employee rewards & recognition program, comprehensive training and development, internal progression, and an opportunity to give back to the community. This is a temporary position until May, 2023 with the possibility of extension.

Reporting to the Director of Business Relations the Interpreter Scheduling and Client Database Specialist is responsible for managing sign language interpreting services for culturally Deaf, oral Deaf, Deafened and Hard of Hearing consumers and implementing Share Vision client management software.

PRIMARY DUTIES

• Receive and process to completion all sign language interpreter requests from internal and external consumers
• Assess needs of interpreter requests, preferences, availability/skill level and time factors; search, offer and match requests with appropriate interpreter
• Obtain preparatory information/materials for interpreters as required
• Monitor, assess interpreter schedules; maintain reports to tracks assignments, usage, downtime; manage/resolve scheduling conflicts
• Utilize scheduling software to manage interpreter bookings
• Reconcile interpreter invoices
• Advocate for and educate consumers on protocols for booking interpreters, AODA and rights to access, appropriate use of interpreter services and fee-for-service model
• Be an expert on the functionality and capabilities of the software, formulate recommendations, and support configuration of system modules
• Provide outstanding customer service and resolve issues throughout the implementation process.
• Assess gaps, perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds