Submission Number: 762
Submission ID: 22470
Submission UUID: 04ba808e-d610-43aa-99c2-fe7cd14f5129

Created: Mon, 05/16/2022 - 20:43
Completed: Mon, 05/16/2022 - 20:47
Changed: Tue, 05/24/2022 - 14:53

Remote IP address:
Submitted by: Anonymous
Language: English

Is draft: No

Company Information

Bob Rumball Canadian Centre of Excellence for the Deaf

Job Information

Interpreter Scheduling and Database Specialist
2395 Bayview Ave.
Toronto. M2L 1A2


TITLE: Interpreter Scheduling and Client Database Specialist

POSITION STATUS: Full Time – Temporary – 1 year (Non-Union)

SCHEDULE: Monday to Friday – (some flexibility required)

REPORTS TO: Director of Business Relations


The Bob Rumball Canadian Centre of Excellence for the Deaf (BRCCED) is a provincial leader in the Deaf community. Our mission is to provide care and opportunities in a communication-rich environment that enhances the quality of life of those we serve. We are a highly motivated, collaborative team on a mission to improve the quality of life for those we serve. We take a person centered approach that aims to support and make a positive difference in the Deaf and Hard of Hearing community. Our perks include but not limited to robust benefits program (for eligible employees), access to sign language classes, employee rewards & recognition program, comprehensive training and development, internal progression, and an opportunity to give back to the community. This is a temporary position until May, 2023 with the possibility of extension.

Reporting to the Director of Business Relations the Interpreter Scheduling and Client Database Specialist is responsible for managing sign language interpreting services for culturally Deaf, oral Deaf, Deafened and Hard of Hearing consumers and implementing Share Vision client management software.


• Receive and process to completion all sign language interpreter requests from internal and external consumers
• Assess needs of interpreter requests, preferences, availability/skill level and time factors; search, offer and match requests with appropriate interpreter
• Obtain preparatory information/materials for interpreters as required
• Monitor, assess interpreter schedules; maintain reports to tracks assignments, usage, downtime; manage/resolve scheduling conflicts
• Utilize scheduling software to manage interpreter bookings
• Reconcile interpreter invoices
• Advocate for and educate consumers on protocols for booking interpreters, AODA and rights to access, appropriate use of interpreter services and fee-for-service model
• Be an expert on the functionality and capabilities of the software, formulate recommendations, and support configuration of system modules
• Provide outstanding customer service and resolve issues throughout the implementation process.
• Assess gaps, perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds


• 2-3 year college diploma in Business Administration and/or computer sciences or equivalent
• Minimum 1 year experience working with Sign Language Interpreters (ASL/English)
• Minimum 1 year experience working with complex software applications as a super user, configuration/implementation or support analyst and/or trainer
• Demonstrated IT proficiencies and database management experience
• A strong communicator with excellent interpersonal skills
• Fluent in American Sign Language and strong understanding/experience with Deaf culture
• Excellent analytical, communication and critical thinking skills
• Strong MS Office and Share Vision skills
• Ability to work independently while participating in a team environment
• Able to lead discussions with management on expertise related to interpreter services and data management
• Demonstrated sensitivity working within a culturally diverse environment
• French/LSQ an asset

Interested candidates please visit or fax to 855.492.1612
We thank all applicants in advance, however, only candidates selected for an interview will be contacted.

Posting Date: May17, 2022 Closing Date: May 25, 2022 Start Date: Immediately

Resume Information

Business, Computing
Associate, Bachelor

Application Information