Position Title: Support Engineer

Supervisor: Director of Engineering

Location: Remote

Classification: Full-Time Exempt

Position Summary

Convo’s mission is to connect humans through universal communication solutions shaped by cultural experiences.
We are a Deaf-owned, Deaf-operated, and FCC-certified company and we are seeking a like-minded and passionate
individual to join our team as our Support Engineer.

Convo is an equal opportunity employer and we welcome everyone to our team. If you need accommodations during
the application or interview process, please let us know.

In your application, please feel free to note which pronouns you prefer.

At Convo, we’re creating amazing experiences through products where technology meets creativity.

The Support Engineer position is a junior role on our Engineering Team that focuses on production issues. They will
work alongside FrontEnd and FullStack Engineers to replicate and resolve customer issues, maintain code bases, and
help evolve current platforms to meet ever changing needs. This role will have exposure to a multitude of
technologies, experience the software development lifecycle from a variety of viewpoints, and build upon skill sets to
advance their career in the direction of their desire.

This role at Convo is also ideal for new graduates or junior technologists looking to get a start in Software Engineering.

Responsibilities

● Reproduce a variety of customer reported issues.
● Validate production builds and releases.
● Work with QA, Developers, and DevOps to deliver time sensitive solutions.
● Liaise between Engineering, Customer Success, and IT Support teams.
● Assist regulators with Data Validation during audits.
● Bring eagerness and enthusiasm to the group with fresh ideas and approaches.
● Perform other duties as assigned.

Skills and Qualifications

● Four-year college degree in Computer Science, IT, Engineering, or related discipline or equivalent experience.
● Understanding of OOP principles and fundamentals of SDLC.
● Coding experience in at least one of the following: Java, C#, Python, Javascript, Ruby.
● Experience in Linux (Ubuntu, Debian)/Unix Server environments.
● Familiarity with Relational Databases and SQL.
● Excellent problem solving skills.
● Knows what SIP, RTP, and WebRTC acronyms mean.
● Fluency in American Sign Language and familiarity with Deaf Culture is a plus.

Please send a resume to jobs@convorelay.com, subject line: “Support Engineer”.

This position will remain open until filled.