Submission Number: 190
Submission ID: 9240
Submission UUID: 2ce6e674-efe8-4ff5-8812-3b15e3dcc96c

Created: Fri, 02/05/2021 - 16:25
Completed: Fri, 02/05/2021 - 16:25
Changed: Mon, 02/08/2021 - 16:27

Remote IP address: 108.18.32.129
Submitted by: Anonymous
Language: English

Is draft: No
Company Name ClearMask, LLC
Website http://www.theclearmask.com
Job Title Logistics and Operations Associate
Job Type Permanent
Start Date 02/22/2021
Start Date Flexible
Job Description

The Operations and Logistics Associate works with ClearMask’s manufacturing and logistics partners to schedule, ship, and monitor orders. They ensure that the customer receives their order in a timely manner and in compliance with the customer’s delivery policies, along with regular shipping updates and other customer service-related correspondence. The role is essential to ClearMask’s order fulfillment process and operations.

The Operations and Logistics Associate reports to the ClearMask CTO and COO and collaborates with the customer service, payments, and finance teams to find solutions for any customer or logistics issues. The candidate may be located anywhere in the United States, must be eligible to work in the U.S., and will work full-time, 40 hours/week, Eastern Standard Time.

The ClearMask™ brand is the first fully transparent, FDA-cleared mask with maximum clarity and comfort: making connections more human and providing clear communication for all. Started 3 years ago by four Johns Hopkins students and alumni, the company has grown from an idea to a thriving business. We are proud to increase accessibility in healthcare and beyond by allowing view of the face while providing assured protection. More at theclearmask.com.
Requirements

Strong candidates are:

-Highly attuned to detail.
-Interested in entrepreneurship.
-Experienced with logistics from prior work and experience.
-Independent and able to take strong initiative.
-Able to adapt quickly to changing circumstances in a fast-paced environment.

Job duties may include:

Order Management
-Answer customer emails related to their order status or logistics quickly and accurately using company-provided templates and text modifications as needed.
-Ensure ClearMask is complying with customer requirements and meeting expectations for order delivery (e.g. meeting timelines, distributor delivery policies, etc.)
-Ensure seamless integration of orders between Shopify and RSL SmartFill system or to shipping schedules to respective manufacturing partners
-Ensure internal shipping policies are implemented based on current production and shipping methods and capabilities
-Work with payments and finance team to pull order delivery information when requested
-Supervision of Bulk Orders Delivery throughout Fulfillment Lifecycle

Assign ship-from locations for bulk orders
-Add shipment information to partner shipment schedule databases
-Create packing slips and commercial invoices as needed
-Ensure shipping and order info is communicated to appropriate manufacturing partners
-Monitor updates in the order statuses by the manufacturer on the corresponding spreadsheets daily
-Review Shopify “BackOrder Report” daily to make sure it is constantly up to date, and ensure all orders are fulfilled promptly
-Transfer order status updates and tracking information notify customers as needed

Management of Shipment Issues Across Logistics and Manufacturing Partners
-Obtain shipping quotes from logistics and domestic carriers
-Raise any issues with third party fulfillment through the appropriate channels, follow-up and ensure any open issues are resolved
-Track and manage freight shipments to warehouses and ensure timely delivery to warehouses using the proper ASNs
-Work with manufacturer and freight forwarder to book freight shipments to warehouses based on demand forecast
Applicants should submit the following: Resume
Majors Desired: Business, Computing, Engineering, Health Sciences, Liberal Arts, Science, Sustainability
Degree levels accepted: Associate
Apply online at: https://www.theclearmask.com/careers
Prescreen Applicants No