Company Information
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Company Name: ClearMask, LLC
Website: http://www.theclearmask.com

Job Information
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Job Title: Logistics and Operations Associate
Job Type: Permanent
Start Date: 02/22/2021
Start Date: Flexible
Job Description:
The Operations and Logistics Associate works with ClearMask’s manufacturing
and logistics partners to schedule, ship, and monitor orders. They ensure
that the customer receives their order in a timely manner and in compliance
with the customer’s delivery policies, along with regular shipping updates
and other customer service-related correspondence. The role is essential to
ClearMask’s order fulfillment process and operations.

The Operations and Logistics Associate reports to the ClearMask CTO and COO
and collaborates with the customer service, payments, and finance teams to
find solutions for any customer or logistics issues. The candidate may be
located anywhere in the United States, must be eligible to work in the U.S.,
and will work full-time, 40 hours/week, Eastern Standard Time.

The ClearMask™ brand is the first fully transparent, FDA-cleared mask with
maximum clarity and comfort: making connections more human and providing
clear communication for all. Started 3 years ago by four Johns Hopkins
students and alumni, the company has grown from an idea to a thriving
business. We are proud to increase accessibility in healthcare and beyond by
allowing view of the face while providing assured protection. More at
theclearmask.com.



Requirements:
Strong candidates are:

-Highly attuned to detail.
-Interested in entrepreneurship.
-Experienced with logistics from prior work and experience.
-Independent and able to take strong initiative.
-Able to adapt quickly to changing circumstances in a fast-paced environment.

Job duties may include:

Order Management
-Answer customer emails related to their order status or logistics quickly
and accurately using company-provided templates and text modifications as
needed.
-Ensure ClearMask is complying with customer requirements and meeting
expectations for order delivery (e.g. meeting timelines, distributor delivery
policies, etc.)
-Ensure seamless integration of orders between Shopify and RSL SmartFill
system or to shipping schedules to respective manufacturing partners
-Ensure internal shipping policies are implemented based on current
production and shipping methods and capabilities
-Work with payments and finance team to pull order delivery information when
requested
-Supervision of Bulk Orders Delivery throughout Fulfillment Lifecycle

Assign ship-from locations for bulk orders
-Add shipment information to partner shipment schedule databases
-Create packing slips and commercial invoices as needed
-Ensure shipping and order info is communicated to appropriate manufacturing
partners
-Monitor updates in the order statuses by the manufacturer on the
corresponding spreadsheets daily
-Review Shopify “BackOrder Report” daily to make sure it is constantly up
to date, and ensure all orders are fulfilled promptly
-Transfer order status updates and tracking information notify customers as
needed

Management of Shipment Issues Across Logistics and Manufacturing Partners
-Obtain shipping quotes from logistics and domestic carriers
-Raise any issues with third party fulfillment through the appropriate
channels, follow-up and ensure any open issues are resolved
-Track and manage freight shipments to warehouses and ensure timely delivery
to warehouses using the proper ASNs
-Work with manufacturer and freight forwarder to book freight shipments to
warehouses based on demand forecast




Resume Information
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Applicants should submit the following:: Resume
Majors Desired:: Business, Computing, Engineering, Health Sciences, Liberal Arts, Science, Sustainability
Degree levels accepted:: Associate

Application Information
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Apply online at:: https://www.theclearmask.com/careers