Computer Aid Inc Insider View

Steven Graham - Managing Director of Computer Aid, Inc.

An executive with broad-based General Management experience, including management of a worldwide $1.75B business. As Managing Director, Computer Aid, Inc. (CAI), Mr. Graham is responsible for CAI's business in New York State and Canada. CAI, with revenues in excess of $200M, provides Fortune 1000 customers with Software Development/Application Maintenance outsourcing, PC/Networking Consulting, Desktop Services, and IT Process Improvement.

As Vice President and General Manager, at AT&T and at Xerox, Mr. Graham grew worldwide businesses through strategic alliances, product extension, new distribution channels, market segmentation/positioning and entry into new markets & geographies. General Management responsibilities included Xeroxs flagship Docutech and Networking Solutions and Services Businesses as well as AT&T, Easylink e-mail, EDI and information services businesses. Other responsibilities included worldwide sales/marketing responsibility for $1.1B AT&T Microelectronics.

Mr. Graham's early career included three years at B.F. Goodrich, followed by eleven at IBM. His progressive IBM sales, marketing and finance career spanned seven jobs in six east coast IBM locations. His latest IBM position was Regional Manager. Mr. Graham was born and raised in Green Bay, Wisconsin. He received his B.A. degree from Lafayette College and an M.B.A from Lehigh University. He and his wife live in Victor, NY. They are the parents of one son and three daughters.

Employee Testimonials

Tom - Developer

I've been a computer and programming enthusiast all my life, starting on a Tandy laptop as a child. Naturally, over the years, I've expanded into many different technologies. CAI has given me the opportunity to work on many different projects and applications, satisfying my desire to learn and stay versatile.

Diana - Sales Executive

Sales in the technology services industry can be very competitive and without the support system of the right delivery team, it can be very difficult. One of the strongest aspects of CAI is their strong delivery support organization; this was a major factor in my decision to take sales job with CAI eight years ago.

I have responsibility for building business and sales relationships with accounts in the Buffalo, Rochester and Syracuse and over the past eight years I have had the opportunity to meet people at all levels of IT and business management.

More and more, IT organizations are defining ways to get as close to the business that they support as possible, and they have become very selective in their choice of outside IT partners. CAI is focused on demonstrating measurable value not only to IT, but to the business as a whole. This makes CAI very different from other IT services companies and allows us to take on roles of advisors and partners to our customers and has made my job with CAI much more than just a sales role.

CAI participates in community events and either sponsors or contributes to many Rochester-area organizations like March of Dimes, United Way, Rochester General Hospital, Boy Scouts of America and others. This was and continues to be an important piece of my CAI choice because the company that I work for must want to give back to the community that supports it.